sph
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Re: Unable to Activate New Internet Modem
Third time was the charm! Amazing how if you get the right person on the line the service is great. Lucky for me when i called I got tech support agent AMBER in Houston, TX on the line and she activated the NEW modem and stayed with me through the modem's activation process to make sure once completed all worked. The modem rebooted at least 7 times (concerning) but AMBER informed me this was expected during the activation phase... low and behold, once completed all works great... so far ;P A BIG thank you to Cox tech agent AMBER in Houston, TX!431Views2likes0CommentsRe: Unable to Activate New Internet Modem
Thanks Dave9, yeah, as per OP, i've tried that twice now with two different NEW modems with no success. I was thinking the email route was somehow different. Sounds like i will need to try calling again to see if the third time is the charm.36Views0likes1CommentRe: Unable to Activate New Internet Modem
Thanks for replying Dave9. To clarify, first, my only expectation is to receive dependable services for which i am paying. Second, (and sorry for the confusion) i'm not requesting a "hot cut-over" or immediate move to NEW modem or 100% up-time, only thati be on the phone with Cox tech person when they activate the NEW modem so i can test and assess that it works properly, etc., as based on my prior experience things may not go smoothly, and i may end up needing to re-activate my CURRENT modem. So if someone from Cox can advise what the next steps are when i send this email withthe Serial and MAC address for the NEW modem? Will Cox call when they activate the NEW modem so i can check it? Does the NEW modem need to be connected to activate? Once i send this email can i then self-activate online? thanks.6Views0likes4CommentsRe: Unable to Activate New Internet Modem
So i've received an email request from cox.help@cox.com forthe NEW modem's Serial and MAC address information, but i want to confirm that when i send this information, my CURRENT modem will not be deactivated until i am ready to activate the NEW modem. Can someone from Cox confirm what happens when i email the Serial and MAC address for the NEW modem and what the next steps will be? Again, I want to make sure the CURRENT modem (which is working great) is not deactivated until i amready to activate the NEW modem. And if for some reason the NEW modem does not work properly, the CURRENT modem can be reactivated.46Views0likes6CommentsRe: Unable to Activate New Internet Modem
Thank you Jonathan. I've sent an email to cox.help@.cox.com to ask about next steps. I just want to make sure the CURRENT modem (which is working great) is not deactivated until the NEW modem is able to be brought successfully online and is working. And if for some reason the NEW modem does not work properly, the CURRENT modem can be reactivated.49Views0likes7CommentsRe: Unable to Activate New Internet Modem
This is tricky, as myCURRENT modem works great, just without WiFi, and theNEW is not connected, obviously, as it is not activated. I willneed to make sure theNEW is able to be activated and is working properly and reliably BEFORE the CURRENT modem is deactivated. Orcan bothCURRENT and NEW be provisioned to work so this transition is seamless? If i email the info (Name on Acct, Service Address, Serial Number, MAC Address), can the NEW modem be added / provisioned so i can Self-Activate it when ready? Please advise. Thank you.211Views0likes9CommentsUnable to Activate New Internet Modem
Existing modem works great, but does not have WiFi... so attempted to activate a new Internet modem with WiFi (Motorola MG7540) - connected everything up and all channels show connected / bonded and online, but no success with online self activation, so called tech support and cox Internet support was not able to see the modem so unable to activate. Supposed as an issue with the modem, so bought another brand new modem, this time Motorola MG7550 and same thing, all lights show connected and bonded but unable to activate online... tried calling in to see if cox Internet support could see the modem but was disconnected twice! after hold times of 12 minutes and then 18 minutes... so frustrating... I don't have phone services with cox so this is not a phone modem. Any ideas why i cannot activate a new Internet modem...? Thanks.Solved10KViews0likes11CommentsRe: Email Client No Longer Able to Receive Emails?
ended up having to install an alternate email client that supports cox's new security protocols... back to being able send AND receive emails... (and again cox, thanks for ZERO notice of this change being implemented!) - essentially rendering obsolete many of their customer's email clients with nary a word of warning...75Views3likes0CommentsRe: Email Client No Longer Able to Receive Emails?
Hi Sph. Are you getting an error? Yes. See reply to Kevin M. I posted yesterday.... (and OP for error messages) Thanks for your reply Kevin M. Yes, created and tested new client email account(s) matching cox settings for incoming and outgoing and reset passwords, both to same error result as OP. As for troubleshooting offline, let's troubleshoot here why since 4/26 I have been unable to receive email, but still able to send email successfully (see OP) so others may possibly benefit from discussion. Thank you.10Views0likes1CommentRe: Email Client No Longer Able to Receive Emails?
WHY FIX IT IF IT AIN'T BROKE? Off topic, but when it comes to computer software, in many cases forced obsolescence imo... often done under the guise of benefiting the marketplace... makes one upgrade (buy) new software, stimulates the economy (at least for software companies ;-) + legacy = headache for providers due to software cos. no longer providing updates.7Views0likes5Comments