ContributionsMost RecentMost LikesSolutionsRe: My internet disconnects randomly Yes my console is hard wired. It also ends my streams and stops movies. Happens on wifi and ethernet. Also thought about it and realised it has been happening since cox had dig around in my back yard. Not sure what they dug around for but my problems began around the same time. Re: My internet disconnects randomly Thanks Carol, I tried changing all cat 6 cords to new last night. I also climbed around my attic tracing cables. Didnt see any obvious problem there. Still had the same issues unfortunately. My internet disconnects randomly Internet disconnects for a few seconds randomly. I have a new Arris SB8200 and Nighthawk ac1600. I have the 1000mbps internet. The disconnects started before the new equipment and upgraded internet. It woulldnt be a big deal but it kicks me from online games on PS4 (hardwired). Ill post the event log below. tried support, but her recommendation was to reset my equipment. Its super frustrating. any help is appreciated. 09/19/2019 19:20 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:16 2436694061 5 "Dynamic Range Window violation" 09/19/2019 19:16 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:15 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:15 2436694061 5 "Dynamic Range Window violation" 09/19/2019 19:15 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:15 2436694061 5 "Dynamic Range Window violation" 09/19/2019 19:15 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:15 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:12 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:12 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:11 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:11 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 19:10 2436694061 5 "Dynamic Range Window violation" 09/19/2019 19:10 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:38 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation" 09/19/2019 18:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;" 09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation"