ContributionsMost RecentMost LikesSolutionsRe: Severe Packet Loss Affecting Everything Right there with you my friend.The tech we had out here on Friday said we had between 16% and 30% packet loss at the tap, he said a network specialist would be here Monday to fix the issue, still nobody has came....The last tech we had in Jan 31st said the same thing, still no tech has shown up. We were told in April sometime that we're do for a node split, I doubt this will happen either. It's so unfortunate, the people at COX have been super nice and willing to communicate, but it doesn't seem like nice equates to working internet. Our upload speed right now on our Gigablast connection is .20kbps, when we're supposed to be getting 35mbps, so we're getting Kilobytes instead of Megabytes...We have not had an upload speed of over 1mb in two weeks now, not for a second, not at any point during the night, morning, day. This is crazy. I don't care about paying for my internet, I just want it to work, my second source of income is through Twitch and Youtube donations, and I can't even stream to receive this. I'm so over it though, at the end of April is the amount of time I'm willing to give COX by which point we will downgrade to a crappier but WAY more stable ISP, I will take 100mbps download and 10mbps upload that ALWAYS works over 950mbps download and 0mbps upload any day of the week at this juncture. Re: Still suffering horrible upstream My old equipment? Pretty sure I clearly stated everything is 3 weeks old LoL!!! The most accurate speed test is Measurement Lab, it's the industry standard in fact, you can read plenty about it around the internet. Ookla is the one I hold ZERO water with. The site it was testing was Orange County where the server I connect to Youtube is located, when I run it to San Diego it is the same thing only a hair quicker. I use OBS streaming platform that when uploading tells you the exact speed you're getting, it matches Measurement Lab dead on, like 100% down to the kilobyte. Also, with the Ookla app you can select the destination server, the app is what I used, I handpicked the server based on where my connection needs to reach. However this is an old thread, we had a tech out here on Friday, told me the connection issue is NOT in the home, it's outside as he detected between 20% - 30% consistently fluctuating packet loss, 16% in my actual home. After researching how bad that is, turns out anything over 2% is considered ATROCIOUS. So no, it's not my equipment, everything is brand new including the computers, we spent close to 5 grand on all new equipment in just the last 3 months to make SURE it wasn't us. Re: Consistent Packet loss (25% or more) for six months, extremely disappointed I'm right there with you, we have hadCOX for close to 30 years,we filed complaints with the FCC and the BBB, the first time COX responded they claimed me and my husband were not on the account, so that was a task to get fixed so at least he was on it, that's done now. So we had to send another complaint to the FCC and BBB in order to get them to respond to our actual concern, this second time around they said a company line using language we did not use "intermittent issues can happen every once in awhile and we understand your frustration". The problem here is that we don't have issues with our upload speed every once in awhile, we have them 99% of the entire month. So they then tell us the tech we had in Jan found zero issues, we knew he wouldn't, because that was the 1%, that was the one day out of the entire month of Jan that our upload speed worked, I had even mentioned TO him when he got here that it was actually working, and I mentioned in the FCC and BBB complaints it WORKED when he was here. We got contacted again by COX and they assured us that our area is getting ready for a node split in April of this year (remains to be seen), but still unable to get an upload speed of over 1mb through gigablast more than once a week (if we're REALLY lucky), so we contacted COX AGAIN!!! This time the tech was here this past Friday, he came out and said we had packet loss from anywhere between 10% and 30% and it kept fluctuating, I read that anything over 2% is atrocious. Now, he said a network specialist would be here this coming Monday (another remains to be seen), but what happens if once again our internetworks perfectly when the specialist arrives? There's an issue here because they seem to be unable to detect actual issues when the connection works, so if Monday comes around and it's working perfectly, what's going to get fixed? Likely nothing right? So my neighbors whom have AT&T have been running speed tests on their internet connections for the last 3 weeks, and their speeds are exactly as advertised, and it's a weak pitiful connection, AT&T 50, but they at least get 15mb of upload speed at a near 100% consistent rate, we're going to give COX until the end of April and then we're dumping them, I would rather pay less than half of the near $200 we pay for COX for an absolutely awful download speed but VERY consistent upload speed (we're twitch and Youtube partners so we need the upload speed for live streams) over an internet we pay $200 for a month for half of the service that is offered. I don't blame the COX reps, nor the COX techs, I blame their bosses, and their third party "network specialists" for making this hoop jumping a thing, both of the techs we have had were great, friendly, good experiences, the reps we have spoken with were great people, but those in charge as well as the people they outsource their help to seem to not give any sort of care, I'm not about to put them on blast via posting their response to our BBB and FCC complaint, but they tried to nickel and dime us the first tech visit, and they should be more than willing to wave the gigablast fee ENTIRELY until it works. Nobody at any point should be treated like an idiot, and when some person doesn't understand that our upload is ALWAYS dead, we have a 3 week old $400 gaming router, a 3 week old Docsis 3.1 modem (all hard wired no wifi to PC's and consoles), all brand new cat 8 cables, brand new coaxial cable, that we're at least doing OUR part to ensure it isn't COX. The tech that came out on Friday said it's definitely not in our apartment, but the two responses we have gotten from COX corporate office suggests something different, that it's us. This has been the worst last few months I've ever experiences with any company, especially considering we have been with them and loyal for almost 30 years. Oh, and last thing, I sent in with our FCC and BBB complaint which I suggest you do if you contact them, a screenshot with a few hundred speed tests. Do not just use the COX website speedtest, nor Ookla app, the most reliable speed test you can run is the Measurement Labs M-Labs one through Google, ignore any hyperbole about why the COX website is accurate, there's a long detailed post on Reddit that actually explains the difference between Ookla and measurement labs, the M-Labs we found dead on based on our upload speed from OBS streaming platform to Youtube being the same exact numbers versus Ookla saying we're getting 5mb when no, that's 5mb one way. So run tests, LOTS of tests, through multiple speed test websites and apps including M-labs, do not hang your head on the COX website speed test. Re: Still suffering horrible upstream I apologize for the huge text, I couldn't seem to figure out how to make it normal size, I tried adjusting the size but it kept coming back out giant like that. Still suffering horrible upstream I posted about a month ago maybe? I forget, about my Gigablast connection and here I sit still with horrible upstream issues. I have contacted COX multiple times, each time they want to send out a tech, it's not a problem inside of my home, we had a tech here on Jan 31st 2021 and the entire day he was here the internet decided it wanted to work properly, whenever I contact COX they tell me it's likely old equipment, I do not understand how much more blunt I could be...ALL of my equipment is BRAND new, literally not one piece of equipment I have is older than 3 weeks. I am going to pull up all of my hardware specs. Mediabridge Coaxial Cable (25 Feet) with F-Male Connectors - Ultra Series - Tri-Shielded UL CL2 in-Wall Rated RG6 Digital Audio/Video - Includes Removable EZ Grip Caps (Part# CJ25-6BF-N1)Last purchased Mar 2, 2021. Cat 8 Ethernet Cable 50 ft Shielded, 26AWG Lastest 40Gbps 2000Mhz SFTP Patch Cord, Heavy Duty High Speed Cat8 LAN Network RJ45 Cable- in Wall, Outdoor, Weatherproof Rated for Router, Modem, Gaming x 5Last purchased Feb 18, 2021. MOTOROLA MB8611 DOCSIS 3.1 Cable Modem with 2.5G Ethernet, Approved for Comcast Xfinity COX Gigabit and More.Last purchased Feb 17, 2021. TP-Link AC5400 Tri Band WiFi Gaming Router(Archer C5400X) – MU-MIMO Wireless Router, 1.8GHz Quad-Core 64-bit CPU, Game First Priority, Link Aggregation, 16GB Storage, Airtime Fairness.Last purchased Feb 17, 2021. CYBERPOWERPC Gamer Xtreme VR GXiVR8060A5 Gaming PC (Intel i5-8400 2.8GHz, 8GB DDR4, NVIDIA GeForce GTX 1060 3GB, 120GB SSD, 1TB HDD, WiFi & Win 10) Black I do not know what else to do, where to turn, I have given COX every benefit of the doubt, I started out with their panoramic wifi modem/router, I was getting the same upstream speeds, it works around 1 to 1 and a half days a week with very little issues, the other 5 to 6 days a week I'm right where I am at today, my speed is completely dropped, I'm getting right now upload through OBS streaming platform to Youtube 750kbps with this error "Youtube is not receiving enough video to mainstain smooth streaming. As such, viewers will experience buffering". COX has sent out a tech and it did nothing, I have rebooted the router and modem I can't even remember how many times, I have ran close to a gigabyte worth of speed tests over the last month alone, I've exhausted all options, a tech coming into my home will do me zero good, it's an obvious problem with their lines, but they seem to be unwilling to come out and look at them nor fix them. I was told in Jan by the tech that in 7-10 days someone would be coming out to look at our line but would need access from the management to look at it, nobody ever came, here I am over a month later still in the same situation with the same response from COX every time "we can send out another tech", I'm done with these people coming to my home on the one day the internet decides it magically wants to work. There are no other ISP options around here, the only option is COX, I do not understand what else I can do. I have tried connecting to just the modem through the ethernet cables and the same speeds, I connected my two laptops individually and they both got the same upstream on speed tests, in a response from COX they told me that my equipment is probably old, that I could be causing network congestion, I have no clue how or why this is an assumption when I have explained over a dozen times that everything is BRAND NEW, I am not using wifi, we do not connect anything in the home to the wifi other than our phones every once in awhile, there's only two of us in this home, I am the only one with any devices connected currently and that device is this PC I'm writing this on while I watch my upstream sit at under 1mbps. I will leave a recent speed history image in here that shows the speed test results from I believe it's called "Speed Test powered by Ookla", their speeds are a tad bit higher on the speed test than what I get from M-Lab where M-Lab seems to be more accurate according to my upstream to Youtube/Twitch through OBS which is reflecting my upstream. I'm in absolute tears and I have been every day this happens, it's so frustrating that I don't seem to be getting any help from COX rather they want to blame me, or send someone here so I can get charged $100 USD for the guy to find zero problems when he's here. My service through COX is COX Gigablast 940mbps downstream 35mbps upstream with Unlimited data. https://ibb.co/gdGP0Rq<--- This is from OBS https://ibb.co/nQtRh21<--- This is speed test by Ookla https://ibb.co/xhMw3J0<--- M-Lab speed test My Gigablast connection. A fewmonths ago I started streamingfrom the Playstation 4 to Youtube directly, every time I would get this popup on Playstation that would say "unable to stream due to lack of upload speed", I was at this time on the 300mbps Download and 10mbps upload, I kept Youtube running in the background and saw it streaming so I just figured it was an error, I started to review the videos I was uploading as they were saved to Youtube and they were in 140p, pixelated. I figured this was just the Playstation 4, so I went out and bought an Elgato HD60s capture card, I began uploading after a few minutes I would get errors that said I do not have the upload speed to upload in 1080p, I am supposed to have a 10mbps upload speed, I figured maybe again this is a PC problem of mine and the capture software was creating a bottleneck. I decided to download OBS streaming software and run it that way, and to no avail I got the same error for bandwidth, so I started running speed tests, I was getting the 300mbps download, but my upload speed was at .23, I kept trying for days and it stayed the same. I gave COX the benefit of the doubt so I upgraded to Gigablast for the 940mbps download and 35mbps upload, for 5 minutes I was getting the 940mbps downloadand 35mbps upload, it then went right back to averaging between 0.27mbps upload and 1.0mbps upload, I sit here baffled, we ended up with the Gigablast getting their panoramic WiFi router/modem combo, again I gave COX the benefit of the doubt so I got the unlimited data plan, again trying to eliminate any fault of COX, I still got the same exact speeds, I am getting the max download speed, and almost zero upload speed, this is at all times of the day, day and night, I run speed tests so often that before I had unlimited data I had used up 300GB of my 1.24TB data. Again I gave COX the benefit of the doubt, I reached out to their Twitter group, explained my issue, their language was "those speeds are very alarming", so they sent out a technician, he was a very nice guy, the problem however is that from the moment that day started, my upload speed was SOLID,the upload speed was 40mbps which was even faster, this was before the technician even arrived, it was like this the entire day, I couldn't even get the upload speed to mess up, so needless to say the technician showed up, found no real issues, said he noticed some spiking and was going to write a referral so his superiors could come down and check the actual lines, this was a month ago, nobody ever showed up. Once again I gave COX the benefit of the doubt, I thought maybe the panoramic wifi router was a dud, so I went out and bought a TP-Link gaming router and a brand new Motorola MB8611 modem with 5 Cat8 cables HOPING this would work, I got this on Friday, I'm here on Monday 2/22/2021, and my upload speed is still at 0.27mbps average. I'm out of options here, they run a monopoly, and the only other service out here is the lowest tier AT&T, I had to contact the FCC in hopes this will get it fixed, because from where I stand this feels like I'm being throttled, when I contacted COX they said they saw no issues, the tech saw no issues, when I said "coincidentally it works while you're here" his response was "yea its weird how it works out that way huh?" which I couldn't tell was him insinuating that this is a me issue. I have done everything from connecting to just the modem, from modem to PC, modem to laptop, modem to other PC's individually, all showing the same upload speed, I have rebooted my modem(s) a few hundred times, I have all new cables, I've checked for errors, I do not know where else to look, I have exhausted all troubleshooting I can find on google. Has anyone else ever heard of an issue like this? Am I being throttled? How common does throttling happen? Could they think me uploading to Youtube is me doing something illegal? I am paying an incredibly high amount of money for only 50% of what's promised in the package. I will add images if this will let me showing my speed tests on multiple websites. https://ibb.co/61GJ0C8 https://ibb.co/9pnyg6p https://ibb.co/0ytsfc3