ContributionsMost RecentMost LikesSolutionsRe: Phone goes mute during call - I can hear other person; they can't hear me Will do, thanks! Re: Phone goes mute during call - I can hear other person; they can't hear me Since the pedestal servicing the building is accessed by multiple providers and technicians, I would appreciate a Cox tech checking thatto make sure that my connection hasn't been compromised in some fashion. Can you schedule or do I need to contact Phone Support? Thank you. Phone goes mute during call - I can hear other person; they can't hear me I can hear the other person but they can't hear me. This happens intermittently multiple times during a call on both incoming and outgoing calls. Call isn't disconnected and sometimes it will establish audio after 10 to 15 seconds; other times I have to hang up and redial. Cox has changed out modem; I bought new Panasonic phone but problem still persists. This has been on going since Cox converted to digital service. Any tips for resolution?