ContributionsMost RecentMost LikesSolutionsRe: No DVR functionality when cable service interrupted. Thanks for the quick response Kevin. However I still can’t quite understand why playing back recorded content requires a live cable connection. Is Cox tracking my viewing habits? Or is it, as I said, a bug in the box software? No DVR functionality when cable service interrupted. Last night the cable service and internet went out in my neighborhood. OK, so stuff happens. But what annoyed me is that during the outage, I couldn’t even watch content that was already stored on my Contour DVR !!! Why? Is this just another bug in that miserable Arris box Cox has inflicted on us? Contour picture freezing My Contour box picture freezes every so often. Sound continues but the picture is frozen. Changing channels doesn’t help - the sound changes to the new channel but the picture remains frozen. The only fix is to do a full reset on the box. Of course, that takes a good deal of time and if something is currently being recorded you can kiss it goodbye. This is not an isolated problem - there are least three other threads in this forum describing exactly the same issue. In at least one of them, the Cox moderator even appears to acknowledge that they are aware of the problem. Is Cox ever going to fix this problem?? Re: Contour box picture freezes Becky, I highly doubt that this is a signal issue. Here’s why: it also does this when I start playback of a previously recorded show. After resetting the box to clear the issue, I can go back and start playback of the EXACT same previously recorded material without any problem. How can that be a signal issue?? Contour box picture freezes My contour dvd box picture freezes every now and then when changing channels or starting a recorded show. The picture is frozen but the audio continues on the new channel. I see others reoporting the same problem. Is there a fix in the works? Contour: Recording a show already in progress Recently upgraded from an old Motorola box to the new Contour record 6. The Contour does everything better than the old Motorola, with one exception. On the Motorola, if you press "record" while watching live TV, the box would save the ENTIRE show -- all the back to the start. The Contour on the other hand only saves forward from the point "record" was pressed. Most frustrating, since as we all know the box has that first part of the show stored anyway for live replay purposes. And it has the guide data to figure out how far back to go. But even if you use the live rewind feature to skip all the way back to the start of the show before pressing "record", the Contour still only records from the current point in the live broadcast. By way of example: Ten minutes into a show, you decide you would like to save the whole program to share with a family member. Possible with the Motorola, but not with Contour. Another example: You arrive home, turn on the TV and it is halfway through an interesting show. Wish you could save the whole thing, from the start.Possible with the Motorola, but not with Contour. Any chance of this flaw being fixed in the future?