ContributionsMost RecentMost LikesSolutionsContour App Server Error :: 3328 - Follow-Up Hi all, This problem apparently was real but somewhat obscure. But, after two months of persistence with the Cox Digital team, the problem was solved. In addition to the Server Error :: 3328 from the Contour App, we also started noticing timeout problems with specific web sites and certain email servers. Finally, Cox sent out a tech who understood fiber, but (more importantly) was willing to take the problem seriously. While having us do some additional testing to eliminate the router, wifi, and modem (all while he stayed outside due to the pandemic), he was in contact with his supervisor, who in turn was in contact with higher-level techs/engineers. When he left our place after a couple of hours, he said they were pretty sure the problem had to so with some incorrect IP addressing/routing somewhere that was causing the timeout errors. Well, about 24 hours later, my husband noticed all his email accounts started working (several gmail accounts would randomly not poll properly). I tried the web sites that had been problems and they all worked. Final test was the Contour app. Wow - it connected right up and has worked flawlessly ever since. Not only that, about 45 minutes later we had a call from the service tech asking if the problem was fixed. We were pleased to tell him yes and give him a big thank you. So, a huge round of applause and kudos to @JuanBonilla in Phoenix for helping us finally solve this annoying and long standing problem. If you want to see more detail, search for 3328 in this forum (the initial post is now locked). Re: Contour App Server Error :: 3328 Despite several emails with Cox's social media support and their sending out a tech to replace the cable box (which he said was fine and did not replace), the problem remains unsolved. In theory, it has been escalated, but we've seen no evidence of any activity or follow up. Cox, this feature works in other locations, so there is definitely something wrong here. Any update you can provide is welcome before we make other decisions about continuing with Cox. Thanks. Re: Contour App Server Error :: 3328 Thanks, Maria. I am in contact with the support team. Certainly the problem will get fixed eventually. Re: Contour App Server Error :: 3328 Hi Jonathan, I tried watching TV Online and it was not successful. Not even a list of channels would load. This error occurred twice: Secure Connection Failed An error occurred during a connection to watchtv.cox.com. PR_CONNECT_RESET_ERROR I also took my phone off wifi and connected using cell service (as if being away from home). The connection to a To Go channel worked instantly. Of course, the local channels I want to watch for news did not connect because I wasn't on my local network. Last night I also got this error message on my phone (in addition to 3328): PromisKit.PMKError : : 2 A closure was called with an invalid calling convention, probably (nil, nil) I've seen this same error a few times. But, then, sometimes it connects and plays fine. Go figure! With our new installation, the Cox contract installer replaced our previous Netgear R6300 Smart WiFi Router (R6300v2) with a Panoramic Gateway. We never had issues with the Netgear router, although we didn't often get close to Gigablast speeds. Should we replace the Panoramic Gateway with the Netgear router? We did not test the app before the install tech left. Wish we had thought of it. Thanks for any help. susan Contour App Server Error :: 3328 We just moved within the same city (Phoenix). We had Gigablast service at our old place and our new place. The tech replaced our Netgear router with a Panoramic wifi router. Not sure any of that matters, but here is the problem. The Contour app consistently is not able to play live programs. After several minutes of trying to load a video, the following error appears: Server Error :: 3328 Sorry, we are having trouble retrieving this video. If your Internet connection is otherwise working, please try a different channel or program. Trying a different channel does not make a difference. Occasionally, the app connects fine, which makes me ever hopeful it will work again. Never had this trouble at our old place. The gigablast service here is better than at the old place, so I don't think it's a wifi speed issue. Trying this on an iPhone 6S with the latest Contour app (same behavior with a previous version). Still on iOS 12.4 (was waiting for iOS 13 to be stable). So far I've updated the app, rebooted the phone, signed out/in. Nothing fixes the problem. I can't find any reference to this error number online. Help? I use the app to watch local news on my phone rather than having the big tv on all the time. Thanks much.