ContributionsMost RecentMost LikesSolutionsRe: Ads in Webmail I totally agree, which is why I'm here. "Who the hell wants to see annoying advertisements when checkingtheir email." What's even worse is the overwhelming amount of spam received each& every day. I (& I'm sure many of you) have complained about this for years, & the only solutionCox offers is by telling us to "mark the messages as spam." Butwe all know,& they know too, that marking a message as spam does absolutely nothing, & the problem only repeats itself over& over again. There areplenty of internet providers,& Cox isn't cheap. Like me, I'm sure every oneof us pays a premium price as subscribers,& as such,shouldn't wereceivepremium servicein return - rather than being taken advantage of & neglectedafter voicing ouropinions. Re: Ads in Webmail I totally agree, which is why I'm here. "Who the hell wants to see annoying advertisements when checkingtheir email." What's even worse is the overwhelming amount of spam received each& every day. I (& I'm sure many of you here) have complained about this issue, & the only solutionCox offers is telling us to "mark the messages as spam." Butwe all know,& they too, that marking a message as spam does absolutely nothing, & the problem only repeats itself over& over again. There areplenty of internet providers,& Cox isn't cheap. Like me, I'm sure every oneofyou pay a premium price as a subscriber,& as such,shouldn't we at least receivepremium servicein return - rather than being taken advantage of & neglected - even after voicing our valuable opinions. Re: Upgraded to Tivo Edge M-card issues on Cox servers I went through the same trouble because of defective cable cards. It's like a poker game and requires luck of the draw just to get a pair (pun intended). Re: SOON TO BE 2021 ... AND THE COX WEB-MAIL "SPAM BOMBARDMENT" STILL CONTINUES I have been a Cox customer since the mid 90's when they first set foot the Valley, after buying out Speed Choice and Cable America. Back then, there was no such thing as free email or Google for that matter, and web services such as Yahoo were in development. So having a Cox email account wasn't necessarily considered a perk, but rather an essential component of the internet package. In fact I paid $10 a month extra so my daughter could have her own email addy. Fast forward some 30 years later, and I’m still paying Cox for the same type of service - although it costs much more - despite its deterioration. The fact that we have free web services like Yahoo, Microsoft and Google shouldn’t give reason to abandon Cox webmail and go elsewhere. Nor should it let them off the hook either. As far as having a bunch of subscriptions, I'm glad you mentioned that because it’s certainly not the case here. First off, I use my Cox account strictly for personal and business related activity, such as bankingand lending, paying bills and utilities, medical and dental appointments, booking flights, insurance claims, legal concerns, communication between friends and family, etc. Secondly, I use Gmail for most everything else, like shopping, pizza and food deliveries, social media, blogs and posts, etc. Stuff thatmay be more vulnerable of being hacked or otherwise compromised. Yet surprisingly, unlike Cox, I don’t get one iota of spam delivered to my Gmail inbox. Which brings me back to my first post, “if Gmail can protect their users from spam for free, then why can't Cox?” Re: SOON TO BE 2021 ... AND THE COX WEB-MAIL "SPAM BOMBARDMENT" STILL CONTINUES Thanks, I appreciate the replies. The more attention this topic gets, the greater the chance that Cox will eventually have to address this issue. Just as long as posts, such as this, remain active. In regards to Cox outsourcing, it's no surprise that Cox moved away from maintaining their email servers by having them outsourced through a third-party. It may also have to do with Cox changing their email policy back in August 2019: www.cox.com/.../cox-email-creation-policy.html So now the Cox solution for their inept management of their email servers is to start eliminating the poor email service altogether. Whichever the case may be, it’s clear that whoever Cox handed the keys to, continues to absolutely do nothing in blocking spam and other potentially harmful emails.It's also plain to see that Cox has ceased in offering supportto those experiencing problems with Cox Webmail. Evidence for such lack of support can be found within the 1,011 search results here on the forum using the keyword "SPAM".This is another example of what happens when a utility is granted an exclusive contract and left to do as they please. Email is a basic service of any Internet Service Provider and it’s not rocket science. Personally, I pay Cox a lot of money for internet that includes email service. A service that I rely on for daily communication involving bill payments, doctor notices, bank accounts, insurance matters, subscriptions, appointments, contacts, and other critical daily functions. But that's hard to do when spam has taken over and is in complete control of your inbox. The FCC advises customers to forward unwanted or deceptive messages to their email provider. But what if your provider is unwilling or incapable of correcting this issue? One would expect better service from a company with an estimated annual revenue of $32 billion, according to Forbes. However, it appears that Cox would rather waste time and money than admitting something is wrong instead. SOON TO BE 2021 ... AND THE COX WEB-MAIL "SPAM BOMBARDMENT" STILL CONTINUES https://ibb.co/gFPnY57 The infestation that's getting through Cox mail servers has got so bad that it's outright inexcusable, and I dread every moment when it comes time to check my email. In many ways it seems like Cox is a magnet for attracting not just spam, but other exploits, such as spoofing, phishing and pharming. Stuff that cyber-criminals use to deliver malware, attract victims to malicious websites or to steal confidential and sensitive data. In all honestly, I get more garbage than legitimate messages that it's become a frustrating chore sifting through the mess it creates.Not to mention the hours I've wasted in the daunting task of creating over a hundred, non-effective, "filter rules" to weed out some of the reoccurring pests.In fact my Inbox looks no different then my Spam folder, each containing a mixture of both spam and legitimateemails (just as the image shows above). "Marking" an email as spam is a joke too, and you’re a fool in trying to utilize that option because it does absolutely nothing. Perhaps it’s because protective measures are not being implemented by the server. But even if they were, I shouldn’t be receiving the samegarbageevery single day. And just to prove I'm not exaggerating, here a "small list" of the garbage accumulated in a typical work week: SelectHomeWarranty, Gadget Junkies, Leaf Filter Discount, Sams Club reward, CVS Pharmacy Survey, AltaiBalance, Truth_Finder, Caringforaparent.com, VeteranInsuranceDiscounts, Support Center, Soft Erections, Home Solar Survey, PowerPro-PowerSaver, FreezAir Pro, UV PhoneSanitizer|SterilizerXf, Talcum-powder-lawsuit settlement.com, TalcumPowderLawsuit, Dream Home Ideas, Pest Control, Max-Performer, ProbioticEase|Special, Dear Beneficiary, eharmony Partner, Protect Your Home - ADT Premier Provider, awesomestuff2buy.com, Exclusive Tactical Flashlight, NationalConcealedAcademy, REPLY ME URGENTLY, Wheel of Fortune, FRONTLINE KN95 Facemask, Vivint.SmartHome, Gemini Trust, AAGMortgage, Premium Mattresses by Lull, BANK OF CHINA, SeniorsDiscountsClub Info, PowerPro-PowerSaver, Nutrisystem Discount, BestCarInsurance, Pure Radiance, TommyChong, BoyScoutsAbuseLawsuit.com, Anti-Virus Protection, EZBatteryReconditioning, seniorperks, Boundery eBulb, Nerve Renew Wes, RoundUp Lawsuit, Walk-in Safety Tub, GutterProtector.coPromo, SunPower Promo, Buy Mask Shield, Male Enhancement, InjurySurvey.com Info, Cannabis Gummies, DoGoodPoints, SNOWTeethWhitening, FreeFlashlight, Enlarged Prostate, PlatinumAutoWarranty, BathroomRenovationShop, USAMilitarySavings Info, RoofingSurvey, Oil Change Coupons, Diet Legends Keto Fuel, NationalConcealedAcademyTraining, Smart Living Tips, ZantacInjuryHelp.com, ShopThePersonalButcher Ad, Nutrition Tips, FundsForVictims, Crepe Erase. Not only is it enough to make your head spin, but it's an issue that's shared with thousands of other Cox customers who are equally just as frustrated. In fact this abuse has been going on way too long and it's about time that the company finally takes immediate action to combat these security issues - rather than continuing to ignore them over the years by neglecting the basic techniques for securing their systems - and thus leaving us vulnerable. Frankly, I strongly feel that we as consumers deservemore consideration than what we've been getting, as well as receiving the best protection against alloutside threats. After all, if Gmail can protect their users from spam and other exploits for free, then why can't Cox at least tryby doing the same?With that said, I'm convinced that Cox is technologically behind the eight-ball and is seriously in need of updating or adding more security layersto get back up to speed. Please weigh in if you agree. NOTE TO MODERATOR: Judging by the many posts on this particular subject during the past several years, this has been an ongoing issue that has yet to be resolved. Since this is forum open for discussion, it would be greatly appreciated that you allow more ample time for comments and/or suggestions to be heard before making the final decision of marking this thread as locked. Thank you. Re: PHISH EMAIL I get phishing emails all the time,but reporting it to cox doeslittle to preventthem from recurring again. It's much the same as when youmark an email as spam, because chances are good you'll receive it again and again. Compared to gmail, cox webmail isn't as effective in preventing junk from reaching your inbox and I find that puzzling.Judgingby all the complains about spam, I suspectthatcox email filtering serviceis technologically behind the eight-ball and is seriously in need of an update. Spam Bombardments Over The Years Continue To Get Worse - Yet Cox Still Does Nothing? For over three years, perhaps longer, webmail users on this forum have continued to report that Cox's SpamBlocker is ineffective against SPAM. Due to the ill response from Cox Support, it seems that no one even wants to trouble themselves by reporting their dissatisfaction anymore. In fact the last time the subject was posted was a year ago, yet the problem still remains. Simply enter the word SPAM in the forum's SEARCH FIELD to see what I mean. The same goes with Cox's recommendation of utilizing the FILTER RULES found in the email setting. I for one can tell you from experience that I have entered over a hundred keywords into the filter setting to no avail. Keywords which are meant to block incoming mail that contain such phrases as Wild Alaskan, American Home Warranty, VA Rate Services, Crepe Erase, UltraWifiPro, LeafFilter, ConsumerSurveyOffers, Vivint.SmartHome, etc. This effort is not only time consuming, but a complete waste of time. Quite frankly, the amount of spam I get heavily out numbers legitimate messages and it's especially frustrating to sort through. You'd think by now that Cox servers would be doing a major portion of that task, but they don't. Case in point, as one customer commented two years ago, "How much spam gets through on my Gmail account - NONE! Why can't Cox filter spam better? Seriously when spam comes through with an email address 50 characters long it's F&*King Spam! And for the filters? They don't work." Clearly that customer's concern holds up even today, and it's long overdue that Cox finally takes serious action to effectively defend us against spam.