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Re: Losing internet connection regularly - half downstream channels unlocked 0db SNR
This was our last exchange:My internet connection keeps dropping all day. - Internet - Internet Forum - Cox Support Forums Basically same issue, though now more channels are dropping with 0db SNR7Views0likes0CommentsLosing internet connection regularly - half downstream channels unlocked 0db SNR
Issue started ~6 weeks ago but resolved itself until yesterday. I noticed half of my downstream channels are unlocked with 0db SNR, tons of correctables and uncorrectables when usually they're at 0. I have lots of print-to-PDFs from over the last 6 weeks. Currently there are 2 more channels down than the last issue - currently have only 7 downstream channels locked and OFDM Locked @ 0db SNR.857Views0likes4CommentsRe: My internet connection keeps dropping all day.
For future reference, emailing Cox at the provided email address was much more successful in getting a response (as opposed to the Tier-1 call-center people who just say it's my fault/problem). I emailed I was going to pull the cable from the box to the street if they didn't respond.9Views0likes1CommentRe: My internet connection keeps dropping all day.
I took so many screenshots, I gathered common issues: Common downed channels: * 783000000Hz * 789"" * 795"" * 801 * 807 * 813 * 819,825,831, * (channels between above and below are usually up, but ~28 SNR) * 939,945,951,967,963,969 * 3000 (ODFM PLC) In each case, SNR for all other downstream channels below 28, from 45 typical. Listed channels above all stuck at 0 SNR20Views0likes3CommentsRe: My internet connection keeps dropping all day.
Update:: There's been Cox trucks in my neighborhood for 2 days in a row now, once down the street - yesterday on my street; both times I saw them working in those ~junction boxes/towers. Once the Cox truck was gone yesterday (he was parked maybe 3-4 hours) my correctables and uncorrectables have been at zero (except for 159 Locked OFDM PLC 300000000 Hz -2 dBmV 42 dB 53322825 0 withminimal connection issues. My Cox appt. is today, my powershell script shows only 2 short disconnects from internet over last 12 hours so big improvement already.18Views0likes4CommentsRe: My internet connection keeps dropping all day.
I have this issue also. On Arris S33 and Linksys CM3024. I've had a tech out and ran a new, direct coax run from the box to my modem, new gateway, new everything. Cox even flagged my forum post as spam haha. Internet drops every 1-12 hours; has been happening for the past ~4 weeks.22Views0likes0Comments