ContributionsMost RecentMost LikesSolutionsRe: Devices say WiFi password is wrong! So I said “to heck with this” and just went to Best Buy and purchased a new modem and some Google Mesh devices. Come home to find that somehow, my WiFi password is now accepted by all my devices. There is something very fishy going on here. Maybe my dog, Lucy, is behind this as she was the only one home during this whole debacle. Anyway, I think I’m going to install my new set up and send this panoramic thing back to Cox. If I can. Re: Devices say WiFi password is wrong! My Gateway is a Technicolor CGM4140COM revision 2.2 or at least that’s what the app says I was able to connect my laptop to my router with a short Ethernet cable and it has connectivity, just not from WiFi. I am nearly 100% sure this is not user error, as I’ve verified the password with the Cox WiFi app, and I can get a few minutes of WiFi connection from my iPhone before it loses the internet connection. My pods are both online and all devices “see” the signal. Re: Devices say WiFi password is wrong! If I reset my router, I can get a phone and maybe a tablet to connect for a few minutes, then it drops, and when I try to reconnect I get the issue with the password. My work laptop won’t connect at all, and I called our service desk and they confirmed that my laptop sees the password as incorrect even though it is not. This stinks!!!! Devices say WiFi password is wrong! Today, all our devices won’t connect to our panoramic WiFi. They all see a strong signal, but they say the pass key is incorrect when we try to connect. I have not changed any passwords, and the Cox WiFi app confirms the password is correct. I restarted several times to no avail, Cox support chat can’t help and I am totally stuck. They are trying to get a tech to visit but it will be several days. I know I’m using the right password, nobody changed it, I know I’m using the right network name … everything was fine last night but all has changed this morning. Any ideas? I tried to change the password, which seemed to work on the app, but still the devices said it was wrong. I’ve exhausted anything I believe I can do. Re: Will Additional Pods Help? I guess I meant the 940 Mbps speed that I am paying for, whatever it’s called. Re: Will Additional Pods Help? Good question, and I am not really sure of the answer. I simply have a 2400-2500 square foot home with 3 floors and nothing really out-of-the-ordinary going on. Re: Will Additional Pods Help? Yes, I have what should be the newest Cox DOCSIS 3.1 modem/router device. A buddy who is "in IT" also suggested that I buy a Google Mesh device that I'd attach to my current modem/router but "disable" the Cox unit's WiFi and then use the Google router and pod devices. I did finally get the Cox Pod to go online yesterday in our kitchen, and directly one floor above my basement office but its doing nearly nothing to provide a usable signal there, which is where I need it the most. I guess speeds diminish with each subsequent pod, so I see this as a huge issue if I try to add more, as I'm only getting 300-400Mbps from my gigabit service when I'm 10 feet away from the router as it is. Maybe running ethernet cable is the ultimate solution, as I am hearing that I'll never get gigabit speeds over WiFi. This is all rather ironic and unfortunate I had a perfectly good setup with my (now unavailable) 300Mbps service and the hard-wired extender which provided consistent 300+ Mbps speeds in my office. I feel like I've been sold swamp land by Cox, as in the end I am now getting a far, far reduced TV package and terrible internet coverage for more $$$. My city only has Cox or AT&T, and on my street the only AT&T is Uverse, which we had and which drove us to Cox in the first place. Re: Will Additional Pods Help? Thanks so much for your help. I've tried to place the pod in various rooms throughout the house, however once the setup process gets to the "waiting for pod to come online" part, its just hangs there no matter what I do. I've reset the router several times, left the pod unplugged overnight, nothing seems to get it online, even when I tried from an outlet literally within feet of the router. We do have an older home, 1946 or so, and have always had some trouble with WiFi signals, but I am puzzled when the pod won't connect when it even has a clear line-of-sight to the router. I thought once I got that first one online, I could then add a couple more that would hopefully get the signal, in part, to my basement office. Perhaps I have a faulty pod, so Cox is sending another one so we'll see. UGH. Re: Will Additional Pods Help? I am not sure about this. My last modem had both the 2.4 and 5 and they each had a separate name. When I set up the new modem it seemed to only broadcast one signal, which is the only one I see from my network when I view them on our various devices. The Cox app asked me to name the network and that was it. Will Additional Pods Help? Long story short, I upgraded my internet service from the 300 Mbps service to Giga service. The actual speeds I’m getting are one issue but my real problem is coverage, which is next to nothing once I leave the room where my router was installed (by Cox, originally). Previously, with my 300 service the coverage was pretty good, and I also utilized a hard wired extender in the basement where my office is located, and my work machines all got a great signal and great speeds. Now, beyond the room where the router is located the speeds are either (really) 18-90 Mbps or in the basement either no coverage or intermittent connection and speeds which are completely unusable for what I do, let alone any “normal” browsing and streaming. Cox sold me a WiFi “Pod” device for $120 which is supposed to replace my extender. This thing seemingly does nothing to help, and the only place where I can get it to actually connect and be online is in the living room where the router is. Hence I can see why it does nothing but it won’t go online anywhere else. Before I go ahead and buy more of these infernal pod things, will that help? If I say get two more and put one in our kitchen and another on the basement will they connect in a line and help with coverage? Or even better, can I buy an extender of some sort and simply plug it into the existing coax cable which is already installed in my basement where my old extender was? I understand the one I had, which was rented from Cox will not work with the Giga service but maybe another kind will? Or are these pods the only solution ? My house is NOT huge, so these coverage issues are puzzling thanks!