ContributionsMost RecentMost LikesSolutionsRe: Cloud recording playback is terrible I have the same issues as I see many do have. So if I am reading your response correctly if you prove int's not an equipment error than you charge the customer $75? So how much money do we as a customer get back when it is proven it was the equipment error? I mean our contract is based on the service Cox is supposed to be providing. So when we call and there is an issue and it take 2 weeks to get support out to the residence to fix the issues that's at least 2 weeks of service that was contractually promised that was not received. DVR PLAYBACK At first it started off slow where the DVR playback would lose sound here and there. Now its way more frequent. and it also is choppy and can't even watch the show. I noticed this mostly occurs on programs recorded during prime time 7-10 pm. I cant even watch those programs anymore. So I tried watching them live and now I cant even do that because the same thing is happening to even the live channels. I tried resetting the boxes. even leaving unplugged for two minutes, nothing helps. I end up having to watch all my shows on HULU. So why am I paying all this money for COX when I have to watch all the content on HULU anyway and for a fraction of the price. I had direct tv for 10 years and never had any issues.