quasibrain
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Joined 4 years ago
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Re: No internet after cox contractor at my place. Customer support says modem is my problem
I have responded to the emails from cox.help@cox.com. Maybe cox can make me an employee so I can research in the system if there is anything unusual. Apparently to disconnect a customer and not return to reconnect is usual.Re: No internet after cox contractor at my place. Customer support says modem is my problem
I did email cox.help@cox.com yesterday and providemy name and service address. Here is the response: I'm very sorry to hear that you haven't had a technician out to the residence yet. I have pulled up the account and notice there is a work order for a technician to come to the home on the 16th to fix this for you. Thank you, Juan Cox Social Media Support Specialist No technician called, emailed, or came today 9/16. We have been calling since last Saturday and have been told every day that someone will come tomorrow.Re: No internet after cox contractor at my place. Customer support says modem is my problem
I did email cox.help@cox.com yesterday. Here isthe email response from Cox last night: I'm very sorry to hear that you haven't had a technician out to the residence yet. I have pulled up the account and notice there is a work order for a technician to come to the home on the 16th to fix this for you. Thank you, Juan Cox Social Media Support Specialist No technician came today, 9/16Re: No internet after cox contractor at my place. Customer support says modem is my problem
Just got off a 30 minute call where the service person told me that a technician was not scheduled to go to my house today but is scheduled for tomorrow. I asked to speak to a supervisor again. The tech said the supervisor did not authorize the call transfer. Again I explained that I had spoken to a supervisor last night 9/14 who promised me that a technician would come today on 9/15. He then chatted by computer for a few minutes with the supervisor and then came back and said he would transfer the call to a supervisor. When he transferred the call a recording came on stating that the office was closed and the line went dead. I do not know what else to do.Re: No internet after cox contractor at my place. Customer support says modem is my problem
I think a law suit may be the only way to motivate them to improve their network. My guess is most people do not notice the reduced upload speeds. As long as the video streaming services are working well then they are satisfied.Re: No internet after cox contractor at my place. Customer support says modem is my problem
Still no internet at my house since Saturday 9/11/2021. Cox said a technician would come Sunday 9/12. No one came. Then they said one would come Monday 9/13. No one came. Then they said one would come today 9/14. No one came. No call to notify that no one would come. Again tonight I called customer service and asked to speak to a supervisor. They promised me that a technician would come tomorrow. I just don't understand how this level of customer service can exist.Re: Obvious upload speed cutoff time!
I live in Pride north of Central and have been fighting this all year with Cox. I have submitted complaints on the FCC website. Someone nice calls me and apologizes and they even gave me a partial refund but the upload speeds are exactly as you describe it. I have not tried to keep records of time of day when the upload speed is low but the times you quote seem right. I have security cameras at my place that are basically useless when they decrease the upload speed. I am very frustrated. Wish there was an alternative high speed internet provider in my area.No internet after cox contractor at my place. Customer support says modem is my problem
After IDA we lost our internet service. The service was restored after one week, Sunday 9/5/21. Today a cox contractor was on our property running new cable on the power poles. They left a bundle of cable leaning against the power pole and told my wife that someone from Cox would have to come and make the connection on the pole. Prior to their work today the internet service was working. After the work, no service. I called Cox customer support and explained. Their response is that they show active signal to my house and that I should have my modem checked. Here's a photo of the cable next to pole. I can not express how utterly frustrated I am with Cox service. In addition our upload speeds are rarely as advertised. I have complained and complained and complained with the FCC. They never improve their infrastructure. As others have mentioned Cox is the only high speed service in my area so they do not give a ***. Another very dissatisfied customer!!!!
