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Re: Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona
Patlock...where in Mesa are you? We were having consistent issues late October thru November)Power and McDowell area). Tech reran cable line, replaced a splitter that was in node for no reason. Minor hardware stuff. Still had issues after that work. Then they replaced a board in street node early this month. It's been better. We were experiencing similaroutages like clockwork at 6 PM and often around 9 AM. Was a pain and it became predictable. Cox has upgrade issues they are dealing with, which was acknowledged one day by a rep in Fla. I spoke with. I have an old Arris Surfboard modem. Works fine. Always has...It's on their end.28Views0likes0CommentsRe: Excessive Data Usage
I amaware ofthose issues Becky...but thanks. Just FYI. Yesterday's usagedecreased to 14 GB...vs Monday 40+ and Sunday 50+ GB usage. It wasn't the app per se that created the problem, it was the device override. As stated earlier, if you reset the device(which we did when Cox was having service issues because it often created an issue with Firestick syncing after outage),that's when Firestick overrides the app settings within Firestick....even tho the app menu showed my normal settings after reset.. App settingshad to be changed higher, thenlower...even tho the menu showed it lower to begin with. Kind of odd the device overrides the app settings yet shows correctly, but that was the issue. A quirkbetween Firesticks and Sling app I guess.0Views0likes1CommentRe: Excessive Data Usage
just a follow up as you did remind me to check my other Sling settings...as I noticed a change last night when I reset one of our Amazon Firesticks...we have 4. If you reset your stick...which we were doing more often when Cox was having connectivity issues,the Firestickseems to override the settings for the Sling app...perhaps other apps. Sling still showed a lower bandwidth, but it was using higher. It was noticeable to the eye. I just clicked higher then lower on bandwidth settings in Sling and the picture quality was degraded. My assumption is I will see lower usage tomorrow with the settings reset to where they should be. Interesting that the Firestick resets/overrides the app settings. Just one man's observation.5Views0likes4CommentsRe: Excessive Data Usage
I've complained the same for quite some time...and I'm a 20+ yearcustomer of Cox.It's probably different from ATT. I've never exceeded1000GB until last month...andCox had issues all month. We were down as long as 8 hours at times. There is no way we exceeded 1000GB. In September we used under 600 GB, October about 800GB Normally it's about 750-800GB. There is no consistency in their monitoring. Days I expect higher, it's often lower. Days I expect a lower result, it's higher. I don't vary my schedule and viewing habits much either...it's just my wife and I. Sometimes I do so just to see how the monitoring responds....it's inconsistent. All I can say. I don't know how Cox measures, but I questionthe veracity. Way to inconsistentin it toacceptit as accurate. The recent "system upgrade" seems to have produced even higher numbers. Expect worse. Good luck.5Views1like7CommentsRe: You're Not Crazy It's Happening To Everyone
Not sure where you are located, but in Mesa AZ where I live, we experience the same for nearly the entire month of November. We had cables changed. The node at street did have a messed up splitter on it, sending half of my signal to the house and the other to an underground conduit the tech could not identify. There was also and old piece of equipment in my connection box at house that restricts my request signals. That was removed. In any event, we still had issues until a board was replaced at street node. According to a Cox rep in Fla, there are ongoing upgrade issues. We dropped signals repeatedly for several weeks. Sometimes it connected in minutes, but as long as 8 hours. No reset of modem or router was going to correct that issue. I chatted and spoke to several reps during those events. As of today, it's better. The board seems to have stabilized system. However, my usage has gone up 50% with no change in our behavior. I don't know why, and would like that explained. Somehowour usage was the highest ever last month with the problems. It's just 2 of us in a rather remote area so no hostile users on my network. I'm on pace to equal last months high...unexplainably. I intentionally didn't turn on TV's the past couple of days and it still registers double what my typical usage was in September. It crept up in October and jumped in November. As for your problem, it's hardware upgrades that need to be installed from what I can tell...and what one honest rep in Fla said. He also said...you can't get a discount without begging and they can only give a week at a time. Best of luck.8Views2likes0CommentsData Usage inconsistencies
First, we are a 20+ year customer of Cox. We live on an acre+ with2 neighbors within wifi distance. No one is on my network, as I authorize devices identified on my network. I have a long history with Cox to compare. Sooo... Cox had all sorts of issues in our neighborhood last month. I had a tech come out and he identified some cable issues...which was old and had a splitter in the roadside box with a branch to nowhere in an unknown conduit. Changing the cable/adapters helped a bit, but we still experienced drops. About2 weeks latera new board was installed in that nodeand the system is a bit more stable. However, with as much down time as we experienced inthe month of November, we somehow set a new record high data usage. So far this month, while trying to push usage down, I'm still on pace to equal that of November. To compare...We used less than 600 GB in September and about 800 in October. November went over 1100 GB...and we have never exceeded 1000 prior since caps data caps went into effect. Over the years, we tend to run around 700-800GB/mo. Now it seems I have a 50% increase for unknown reasons. I went thru every device last night and the settings are dumbed down on every device. We stream on Amazon Fire sticks mostly. This has been the setup for years. I know this isn't significant, but inconsistencies bother me. It should not fluctuate like it does. The wife and I are boring. WE don't even watch HD movies. We mostly watch old shows, news, home improvement, travel, golf, etc. Not 4K HD live streams. I can't imagine how that would effect the usage....or would it? Do we have any control over usage? We don't vary much in our lifestyle/viewing habits, yet the results fluctuate wildly...how is that? I'm still looking for that answer after many requests...and now doing so again after a record setting month with no explanation as to why. In Mesa AZ.503Views1like1CommentRe: T3 time-outs and bad packet loss
I'm in warm Arizona having similar issue. My neighbor experiencing similar. We had issues this summer. Good for a couple months... Now even worse. Supposed to have tech out in a couple of days... Meanwhile I'm down right now. It's not my modem either. It's ** service.5Views0likes1CommentRe: Outages getting annoying in Mesa, az.
So...what's the ongoing issue? I was out a half a dozen times yesterday. Lost connection for about 15 minutes this morning at 8:45AM. It's been everyday for various durations. LOL...no **.... I just lost it again...will resume when it comes back on. I can't even type a frickin reply to my service provider...how ironic. I think you owe some customers a rebate on service. This is ridiculous. *** mad Centurylink doesn't provide the speed I want at my location or I would be gone...c'mon 5G. OK...back on. about a 5 minute delay...sending. Hope your receive...this is insane to pay for this level of service.3Views0likes0Comments