proctorm
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Re: Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one.
I changed nothing, but since complaining a Cox truck was at the end of the street today and suddenly my service is faster than it has ever been. You're now the third person to tell me that my modem is unhealthy or something like that. I understand this is a real concern, but it doesn't add up. Yes you invest and yes you have great service but the problems correlated with two things 1st I've worked from home for 6 months but most people only for the last two weeks, that's when things started getting worse. 2nd the main road around the corner had utilities work being done. Anyway, thought you'd like t know that things are fine now and I didn't change a thing.0Views0likes1CommentCongestion and slowness during Community Peak, Cox blames modem, tries to rent new one.
Before everyone hadStay-At-Home orders for Lakewood Ohio, I was working remotely and paying for 150 down bandwidth. That was my typical experience too, that bandwidth matched what I paid for it. Increasingly over the past days and weeks, my bandwidth has been decreasing. Multiple conversations with Cox technicians have resulted in a recommended change of modem. This doesn't make sense, because the congestion is happening during peak hours and not at off peak. For example at 11PM and 4AM I don't have challenges. I'm somewhat knowledgeable about networking and have QOS priorities set in my house. I observe and limit devices that connect to my home network. I've been very careful and attentive to narrow down this problem. This is a network congestion problem starting outside of my house and largely dependent on time of day. Yet, I'm asked to upgrade my modem because it is 'unhealthy'. My modem is on the approved list for DOCSIS 3.0 and appropriate for my service bandwidth. The modem works fine in off peak hours, and my demands on it are not changing (in fact my demands might increase because I use more bandwidth and devices at night for work). I repeatedly asked if there are bandwidth guarantees I could pay for and the technician ignored those questions. I don't know why, since my other questions were answered. I decreased my service to starter plan 10 down 1 up because that's what I'm averaging during the day, the technician said there was no price difference between the 10 down and 30 down plans, both are 49.99 in my area. So I'm considering cancelling and just tethering off my phone since it provides better bandwidth.3KViews0likes8Comments