ContributionsMost RecentMost LikesSolutionsRe: Problem w/ contour box -- Having to restart daily to connect service Unfortunately, our TV did not work again this morning. Don't know why it happened to work yesterday. I think we need to have a technician from Cox come out. Re: Problem w/ contour box -- Having to restart daily to connect service For some unknown reason, our TV worked this morning for the first time without having to unplug and replug the receiver box. It may be because my wife paired/repaired the remote either yesterday or the day before. Is that possible or has Cox done something else? Re: Problem w/ contour box -- Having to restart daily to connect service We had the same problem this morning with the second receiver and unplugged the HDMI for a few seconds, but it did not work. We had to unplug the receiver and plug it back in to get it to get the TV to work. Same issue with both receivers. Re: Problem w/ contour box -- Having to restart daily to connect service We connected our receiver to HDMI port 2 instead of port 1 and the problem still occurs. It almost certainly has something to do with what Cox does overnight. Re: Problem w/ contour box -- Having to restart daily to connect service Our TV is a 65 inch Samsung we purchased at Spencers just a couple of weeks ago. Model # QN65Q60RAF Type # QN65Q60RA Model Code QN65Q60RAFXZA Version Number FA01/QRQ60 S/N 086Q3CUMB17490P Re: Problem w/ contour box -- Having to restart daily to connect service That's exactly the same message we get and cannot do anything except unplug the Cox box and plug it in again. Re: Problem w/ contour box -- Having to restart daily to connect service As far as we know, the gateway is always online. How does one tell if it is online or offline? I assume you are taking about the Panaromic box. I'm sure it will happen again tomorrow morning and will e-mail you our service address. My wife noticed that Cox updates the wireless boxes every night at 2am or something, and we suspect that that update/reset is what is causing the problem. Re: Problem w/ contour box -- Having to restart daily to connect service We've waited a long time, but it doesn't do any good. Re: Problem w/ contour box -- Having to restart daily to connect service We moved into a new home that is wired for TV in multiple rooms, but when Cox came out, they installed the "wireless" system - don't know why. We have the same problem. We only have one Samsung TV at the present time, and every morning we lose the TV connection and have to unplug and replug the Contour box. Then it works again. Very frustrating since nobody seems to know the cause or solution. I'm wondering if we went back to a "wired" solution the problem would go away.