ContributionsMost RecentMost LikesSolutionsRe: Sporadic modem drops I am having the exact same issue. I use a Motorola modem. Makes me think a cox issue. Re: Packet loss, T3 timeouts, etc newbie here. How do you check for the packet loss? Re: Contour 2 Delete Function Missing Same thing here. Did reboot - still no delete. Yes I can delete using the D button but what happened to the delete icon? Re: Thinking of watching Netflix via Contour? - a word of warning I agree. Nice addition, but very slow to load. I can switch to Apple TV and load Netfilx quicker than waiting for the Cox app to load. The Long Road home on demand Where is episode 2 ofThe Long Road Home on OnDemand? Episode 1 and 3 are there. Re: Contour 2 Caller ID - should it work or has it been removed? Same problem here. I called tech support also. He tried a few things but nothing fixed it. He said he would forward to corporate tech support and I should get a call from them in 2 to 4 days. That didn't happen. No call. Do we get some money off our bill? Re: Don't upgrade phone service if you have a security system Thanks, the service tech just left. It looks like the issue was a short in the jack. Unfortunately at some point there is now where else to get action except for here. Re: Cox Phone Upgrade Incompatible with Home Security System Ok tech just left. He found a short in one of the jacks. Ok now. Will know in the morning if the security system got a test call. PS. My security system does a test call during the early morning. If they don't get the test call, they call me after 8:00 a.m to tell me so you will know if something is wrong. You should call your security company to set that up for you. Re: Don't upgrade phone service if you have a security system Spoke to soon. I thought it was fixed, now I am not sure. It was working for about 4 days after Cox rewired the modem but yesterday my phone line was dead. Said line in use. Could not get a line out. Called COx and they said it was a faulty modem. Upset again because I have to wait 1 whole day to get a new modem. Line down you would think they would be right out. Not sure if they totally fixed the problem.. Time to switch to Frontier or go cable free. Re: Cox Phone Upgrade Incompatible with Home Security System I had the same problem. See the forum link below. I thought it was fix, now I am not sure. It was working for about 4 days after Cox rewired the modem but yesterday my phone line was dead. Said line in use. Could not get a line out. Called COx and they said it was a faulty modem. Upset again because I have to wait 1 whole day to get a new modem. Line down you would think they would be right out. Not sure if they totally fixed the problem.