Pam613
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Joined 7 years ago
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Re: What’s going on with phone tools?
Thank you for responding, Curt. Yes, I did have this issue before. I chatted with them yesterday & have a ticket open but nothing yet…..it took weeks to fix last time I had this issue. My phone display is showing multiple calls & voice mail. I’ll try your solution.7Views0likes5CommentsCustomer support
As numerous people on here have mentioned threads are removed when Cox doesn’t want to answer or doesn’t like the complaint. This caused me to contact customer service today and I have to say I got a very courteous & friendly agent named Todd from Texas. However, before our conversation was finished the call was disconnected and I knew I wouldn’t get the same agent if I called back. I just want to let Cox know that he did a great job & to thank him. Stay safe, Todd!1.5KViews2likes2Comments