ContributionsMost RecentMost LikesSolutionsRe: Packet loss due to upstream channels dropping Hello, My name is Palmer and I’ve been experiencing these SAME exact issues on and off for the last year, whilst paying 200 per month in Gigablast services. I’ve had 2 technicians come out, 1 of which I was charged for. The 2 techs that came out had little to no IT experience and were not even Cox employees (3rd party contractors). While the “IT” tech was out he ran several tests and even noticed the high ping and low speeds and basically said sorry, nothing he could do about it. He chalked up the problem to being the nodes and too much network congestion. When I tried to escalate the issue I was offered a 3rd technician to come out but when asked if I could have a cox employee (preferably a supervisor) come out I was told there’s no guarantee. What makes things even more frustrating is when you call they go through the same “troubleshooting” steps followed by their $10 additional charge for IT support… At this point I’m convinced they don’t care. As a company who has no real competition there is no incentive to do right by their customers. I honestly feel like it’s time to start a class action lawsuit. They simply don’t deliver on what they advertise. Based on all of the related topics I’ve seen I think there is adequate support to take legal action. - Palmer (Glendale, AZ)