ContributionsMost RecentMost LikesSolutions3.1.1.1 and 3.1.1.2 codes We have 2 Cisco 8642HDC Explorer High Definition DVR Receivers connected to two different Televisions.Every Evening and Every morning, we can't watch TV on EITHER TV because we keep getting the 3.1.1.1 and 3.1.1.2 codes telling us that the channel we are trying to watch is not available. It suggests changing to another channel and then coming back to the original channel but that has not worked ONCE. Our internet is working fine and so is the phone (although we RARELY use it anymore). It's got to be something to do with these old Contour 1 boxes which we were forced to install otherwise we wouldn't be able to get any TV service. Well, that is what's happening now with these "forced on us" Contour 1 boxes. No TV service when we actually need it. This has been going on for at least 2 weeks and I'm getting frustrated. I've already checked ALL the cable connections, reset the boxes (individually and through the online RESET function). I get up for work at 4AM and 99% of the time, I can't watch anything due to the above-mentioned code errors. Please help. Voice Mail time-stamp off by 3 hours and callers being told my number has been disconnected. For as far back as I can remember, my voicemail has been off by 3 hours. I've tried to get this fixed numerous times but nothing ever gets fixed. I have reset my modem, changed the time on my phone but it always changes back to the wrong time. That wouldn't be so back because I can subtract three hours from a time-stamp but more often than not, callers don't even get the option of leaving a message because when they call, they are told my number has been disconnected. This has ALSO been going on for more than 2 years with absolutely nothing being done on Cox's end. Nothing. Oh, I take that back. They're raising their bills next month. That's something. Something criminal if you ask me. I'm so over Cox. If my spouse was not intent on keeping their horrible service, I'd have left years ago. Crooks, criminals and con-men and Cox....all of them start with the letter C. Weird. Re: Voicemail timestamp off by 3 hours for over a year now. Okay. Thank you. I will do that. Voicemail timestamp off by 3 hours for over a year now. I have been having problems with the voicemail time stamp being off by 3 hours for over a year now. I've tried changing the time using the voicemail menu. I've tried changing the time on my phone hardware. And I've tried changing the time online using phone tools. Nothing works. When I changed the time on my phone's hardware, I actually thought I'd fixed it but as soon as a call came in, it reverted back to the incorrect time. I've reset my modem a number of times which had no effect at all. This is the second post I've written. The first one has been locked so I can't respond to the person's question. Please help me figure this out. It's really getting old. Time is incorrect on both caller ID and on Voice Mail time stamp. This has been going on for months and I'm finally notifying you. I guess I figured that the problem would be corrected on your end but that is obviously not going to happen unless I instigate it. Here's what has been happening. The caller ID time sent from Cox is 10 minutes BEHIND the current, correct time. And the voicemail timestamp is 3 hours AHEAD of the current, correct time. For example: Tonight at 9:41PM, I called the house phone from my cell phone and left a message on the voicemail.. When I checked the voice mail from the house phone, I noticed that the time read 9:31PM on the house phone's digital display and the timestamp on the voicemail indicated that it was now 12:41AM. Like I said, this has been going on for months. I even changed the time on the house phone's display to the correct time but the minute a call comes in, the time reverts back to the incorrect time. I'll try to reset the modem and hopefully that will fix it. Fingers crossed. If there's something you can do on your end or if there's something I need to do on my end that I'm not doing, please let me know ASAP.