NoSoRiko
New Contributor III
Joined 4 years ago
User Profile
User Widgets
Contributions
Re: Recurring issue - Burnt Coax Cable
To clarify, the faulty modem was an Arris SB6190. When connected to the coax and powered on, it sent Appx 12V upstream through the coax cable. The spare modem is another arris brand, but older. The older modem was the device that sent .04V upstream. Currently I have a Cox panoramic wifi modem plugged in that is doing fine, with no readings going upstream from the device through the cable.79Views0likes3CommentsRe: Recurring issue - Burnt Coax Cable
Hi all - I wanted to come back and advise what the issue was. I worked with a local electrician who troubleshoot the issue down to the retail purchased modem itself. He said he found it strange that my parents never had an issue but I did. The only difference is I purchased my modem and they rented theirs from Cox. I picked up a rental modem from Cox and measured the voltage on the line, nothing. I had spare unsupported modem lying around which I also used to test, 0.04 volts going back out, which was determined to be acceptable. I'm not sure why my retail modem was kicking out so many volts but it has been sent in for a warranty replacement. I should have looked at that sooner but, hopefully this post will help someone else look at their equipment when trying to find out what may be going wrong for them if they have the same problem.67Views0likes5CommentsRe: Recurring issue - Burnt Coax Cable
The technician found that when the cable modem is connected and powered on voltage is being sent out through the coax cable. I will need to work with the landlord, my father, on.I may have to assume the cost given his nature towards anything deemed expensive... All that aside thanks everyone for your input.The issue is electrical and I'll try to update someday in the future when I'm back online *fingers crossed*.12Views0likes0CommentsRe: Recurring issue - Burnt Coax Cable
My parents lived in this house prior to me, they had Cox telephone, cable TV, and internet with no issues. I've been here since September '20 and I have had service with Cox with the same issues ever since. The difference between my parents and I is, I didn't rent my modem from Cox and only have internet service. I'm under the impression this is part of a wider home electrical issue for other reasons.14Views0likes2CommentsRe: Recurring issue - Burnt Coax Cable
I called with the Electrician whose down the street from me. He stated that this is a bad ground, he said he had the same issue with them. He stated that Cox should have the means to properly ground their equipment. He offered to take a look if they don't resolve this.190Views0likes4CommentsRe: Recurring issue - Burnt Coax Cable
In the image of my OP you can see the outer casing of the Coax wire is deformed/bubbled up. Additionally there was a burning smell that emanated from the box. Also the plastic casing, housing the connection had burn marks within it as well.131Views0likes1CommentRecurring issue - Burnt Coax Cable
My internet has gone out again and for what will be the 4th time I'll have scheduled a tech come out to look at the lines. The trend I've noticed is that the drop cable from the street to the house keeps frying/getting burned up for some reason. https://imgur.com/a/OY0GM00 Note in the image the black wire is the drop from the street to the house. The white wire is the line going to the crawl space of the house. Would there be anything I may say to the tech tomorrow to try and resolve this for good?8.6KViews0likes17CommentsRe: Coaxial cable wiring resources & Question
Hi Bruce - the upload channel was the only one listed from the status screen this AM when I got it back online. A google drive link of the PDF is below. I should add when my parents lived in this house about 5-8 months ago, they rented Cox's modem, they never reported any issues, which is why im uncertain about the exact cause here lately. I've only had service under my name for less than a month, the past two weeks have been abysmal... My modem is a retail purchased Arris Surfboard SB6190 (https://drive.google.com/file/d/14JWYEOpsUdzNJdv4_cpa88JlSCeodqAG/view?usp=sharing)46Views0likes1Comment