ContributionsMost RecentMost LikesSolutionsRe: Secondary box won’t download software update No luck. First screen says. A software update is in progress. Attempting to acquire current software. It never budges past 0%. Next screen says Give us a call. We’ve run into a problem here... Re: Secondary box won’t download software update I talked to tech over the phone. The next time was online chat. Everything has been rebooted I think more than once. Secondary box won’t download software update Secondary box stopped working when cox went to download new software. Cox tech says secondary box not communicating with primary. Can I plug in secondary box somewhere near primary box without tv so that itt can download new software?