Nick440
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Re: Intermittent loss of internet daily basis
The splitter is inside the Cox enclosure on the side of the house. It was originally put there by Cox and they replaced it with an identical model. It is what has the ground wire attached to it. One Coax wire from the box goes to the modem in the basement and the other goes to another outlet. Would that splitter be considered past the DMARC? Here are the current levels. Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 21 801000000 Hz 9.2 dBmV 34.1 dB 47935 0 2 Locked QAM256 17 777000000 Hz 8.4 dBmV 34.2 dB 10919 0 3 Locked QAM256 18 783000000 Hz 8.7 dBmV 34.4 dB 15573 0 4 Locked QAM256 19 789000000 Hz 8.7 dBmV 34.3 dB 23762 0 5 Locked QAM256 20 795000000 Hz 8.9 dBmV 34.1 dB 32698 0 6 Locked QAM256 22 807000000 Hz 9.1 dBmV 34.1 dB 67080 0 7 Locked QAM256 23 813000000 Hz 9.3 dBmV 33.7 dB 94883 0 8 Locked QAM256 24 819000000 Hz 9.5 dBmV 34.1 dB 139057 0 9 Locked QAM256 25 825000000 Hz 9.8 dBmV 34.2 dB 178221 0 10 Locked QAM256 26 831000000 Hz 10.0 dBmV 33.9 dB 256249 0 11 Locked QAM256 27 837000000 Hz 10.1 dBmV 33.6 dB 345823 0 12 Locked QAM256 28 843000000 Hz 10.1 dBmV 33.7 dB 535569 0 13 Locked QAM256 29 849000000 Hz 10.2 dBmV 33.0 dB 708629 0 14 Locked QAM256 30 855000000 Hz 10.3 dBmV 33.6 dB 888750 0 15 Locked QAM256 31 861000000 Hz 10.2 dBmV 33.0 dB 1182203 0 16 Locked QAM256 32 867000000 Hz 10.3 dBmV 33.6 dB 1468069 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 17600000 Hz 42.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 42.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 43.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 43.4 dBmV0Views0likes1CommentRe: Intermittent loss of internet daily basis
They tightened the line from the pole to the house, replaced the splitter on the outside of the house and checked the signal levels at the outlet where the modem is inside the house. No more issues since they came out. I did signup for complete care before they came out. Do you know if this would have been considered a billable tech visit, if not I am going to cancel complete care.2Views0likes3Comments- 3Views0likes7Comments
Intermittent loss of internet daily basis
My internet drops for a few minutes on a daily basis. This started happening when I moved to a new address in the same city. I own my own modem and support will not authorize a service dispatch to look into this and said I need to contact Arris for support. Every time my internet drops I see these events on the modem (Arris SB6183) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Followed by this when the connections starts working: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; REG RSP not received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; My signal levels are: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 21 801000000 Hz 8.2 dBmV 33.4 dB 3377 0 2 Locked QAM256 17 777000000 Hz 7.4 dBmV 34.0 dB 1088 0 3 Locked QAM256 18 783000000 Hz 7.7 dBmV 34.1 dB 1382 0 4 Locked QAM256 19 789000000 Hz 7.8 dBmV 34.0 dB 1941 0 5 Locked QAM256 20 795000000 Hz 8.0 dBmV 34.0 dB 2802 0 6 Locked QAM256 22 807000000 Hz 8.1 dBmV 33.9 dB 5096 0 7 Locked QAM256 23 813000000 Hz 8.2 dBmV 32.9 dB 6820 0 8 Locked QAM256 24 819000000 Hz 8.4 dBmV 33.1 dB 9045 0 9 Locked QAM256 25 825000000 Hz 8.8 dBmV 33.2 dB 11286 0 10 Locked QAM256 26 831000000 Hz 9.0 dBmV 33.5 dB 16020 0 11 Locked QAM256 27 837000000 Hz 9.1 dBmV 33.6 dB 19895 0 12 Locked QAM256 28 843000000 Hz 9.1 dBmV 33.5 dB 28781 0 13 Locked QAM256 29 849000000 Hz 9.1 dBmV 32.6 dB 38288 0 14 Locked QAM256 30 855000000 Hz 9.1 dBmV 33.2 dB 47448 0 15 Locked QAM256 31 861000000 Hz 9.0 dBmV 33.3 dB 56968 0 16 Locked QAM256 32 867000000 Hz 9.2 dBmV 33.3 dB 74034 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 17600000 Hz 42.7 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 42.7 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 42.7 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 42.7 dBmV I believe the T3 time-out error is a loss of communication from my modem to the CMTS and not sure how Arris support would troubleshoot this further. They want $39.99 to open a support case. Does anyone have any suggestions as to what this error message means and how to get support from Cox?1.4KViews0likes12Comments