ContributionsMost RecentMost LikesSolutionsWORSE EXPERIENCES EVER forums.cox.com/.../95261 This i my forum post and I thought I wasn't going to get any worse. But it did and I will be calling and cancelling and I will ensure this issue is known by all. I contacted a representative on December 20th and after her and her supervisor looked into the multiple lies I was told via chat and phonecalls,and by technicians they refunded me and provided me credits to cover the bill that was past due. Well fast foward to now, January 10th. My bill was 394. Of which more than half was paid. Well, I had a payment returned that the previous reps knew of and they told me the credits and any approved payments will go towards all past duepayments and my service will be fine so i can continue working from home. Here I sit, after being offline and disconnected for over 2 hours and no assistance whatsoever by any representative or supervisor, AND the kicker, I LOST MY JOB. I know anyone who has any common sense can see all the payments made, adjustments and know that this "past due" should have been covered by all. AND the extension I requested to have till Monday to pay the remainder should have prevented my service from being disconnected and I would still have a job. When I asked the supervisor for even a$1.00to apologize for this, I WAS TOLD NO. Incredible. I have had enough of this horrific service from not only employment and upper management but by the actual service itself. I am just amazed at how badly a company will treat a customer who has been with them for over 3 years, if not more. Re: WORSE CHAT SUPPORT EVER I have been contacting someone for 4 months now about my service. Each chat i have endured has been exhausting and useless each and every time. I will send the transcripts that I have and how each one I am told something completely different. If you listen to all my calls and read all my messages and see the contract that I signed over a year ago about a free service, that in fact was not free and i have been charged EVERY MONTH you will see the amount of lies and broken promises made. WORSE CHAT SUPPORT EVER Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible. I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot" The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children. Solved