Myandlc
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Joined 5 years ago
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Re: Same problem for months, 5-6 tech visits, no fix
CS was telling me to just wait 3-5 days and there's an outage, but im 100% certain its unrelated to the outage, but we got a lead field tech to call us and he's coming out within 80 minutes or so without even scheduling an appointment which is nice of him.14Views0likes0CommentsRe: Same problem for months, 5-6 tech visits, no fix
Received a call a little over 4 hours ago from someone saying it should be fixed, I told him it wasn't and he said maybe he called too early. Called back a minute ago (4 hours after initial call) because nothing has changed but no response. ONT still only has two lights on: power and red "ALERT" light, absolutely zero internet connectivity. Probably going to have to contact support again.14Views0likes1CommentRe: Same problem for months, 5-6 tech visits, no fix
Second fiber install was successful, but the signal is so poor that it just straight up cant connect to the internet. The cables are fine, but the tech said the fiber tap we're connected to just doesn't work and has to be fixed. He said he called his super and he'll schedule the maint but I have no way of knowing if or when they'll actually come, so the usual, one problem after another still not fixed. It's pretty annoying that I can't know if or when the maintenance guys will come, because the fiber may as well not even be installed until its fixed. The fiber tap should be the ONLY remaining variable, and I have no date that I can rely on for it to be repaired. The whole reason we wanted to switch to fiber was because the noise basically makes our coax not work, and now the fiber doesn't work either. Will anything ever work?11Views1like1CommentRe: Same problem for months, 5-6 tech visits, no fix
fiber was installed but it didnt work, was likely damaged cable somewhere, guy tried to get it to work for 6 hours but couldn't, earliest reschedule is this coming tuesday. The place we want the fiber installed is in a really weird spot in the house so I'm not surprised this happened, and he said we'll get credit added to the account for it14Views0likes2Comments