ContributionsMost RecentMost LikesSolutionsRe: DVR not working; cnF9 error Yes, the internet is working properly. Now the error on the cable box changed to IA09 "error starting initial app."Thanks for the reply. DVR not working; cnF9 error My DVR box (Cisco 8742HDC) stopped working around 1230 PM. I checked the cables (use a splitter with my panoramic wifi modem) and tried to reset it from the COX website, but received the "unable to reset receiver, try again in a few minutes" message. I tried again about ten minutes later, no change. I unplugged the power source from the box, waited two minutes then plugged it back in. It cycled through to the "Welcome to COX" screen but never actually made it to the program guide. After trying this a third time, my areahad a thunderstormwhich caused apower outage for about an hour. Once it returned, the box went through the usual boot up process, but now is frozen with the "Welcome to COX. We're loading the Interactive Program Guide" screen and the front of the box reads the "cnF9" error code(or config as I have seen in other posts). It has been like this for the past2 hours and still has not returned. Every once in a while the "Please wait" blue dots that form a circle will move, as if to show progress. I have had this box about four months after having the previousmodel for four years. That box "died" after having a similar issue where it would not record and then it froze on the DVR recordings screen. I lost all my recordings that time and am mentally prepared to lose the recordings on this DVR again. Is it time for another box? Upgraded to a Panoramic wifi gateway modem, wifi works, voice does not I had a modem for my Cox services (wifi and voice) for about 5 years. It died and I "upgraded" to a panoramic wifi gateway (model CGM4140COM). The only change was switching out the devices. When I try to use the phone, there is no dial tone. I checked all the physical connections, the cord from the phone to TEL 1 port, the wifiworks, but the voice service with my phone does not work. I can view the missed calls online in my account data though. I reviewed the troubleshooting steps listed online and used the online assistant, to no avail. They scheduled a tech to check it out, but I'd prefer to fix it before that occurs. Any ideas on what it could be? Re: No phone with panoramic modem I'm having a similar issue. What fixed yours?