ContributionsMost RecentMost LikesSolutionsRe: Random drops and modem disconnects - How to get a competent response from support? Not to hijack this thread, but I’m having the same thing. I work in IT and understand networking very well. The tech came out Friday but couldn’t find anything other than t3 timeouts when I have the issue. He checked with the field tech who couldn’t find anything, but one of my neighbors also has t3 timeouts at the same time There is a nice message: Increased internet traffic - During certain times of the day, increased network activity in your area may impact service performance. We know that’s frustrating. Rest assured, our engineers are working to fix this issue. Estimated Time to Repair: 11/12/2021 02:20 AM For reference I am in Wichita. Re: Erratic Upload Speed My uploads have been spotty too. I just upgraded from Premier 150 to Gigablast because I am fully working from home now, and it started out with full upload, but now even uploads are affected. I haven't seen 900+ Mb/s down yet, maybe 600 Mb/s down. Upload speeds are in the same neighborhood as you. This is frustrating to say the least. Re: Very high ping spikes to the second hop, 10.xxx. Sounds like bufferbloat from an overwhelmed interface on their end. If you can get through I'd have Cox look further. Re: Finally admitting they screwed up Well at least you know!