Mr_Gillen
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Joined 5 years ago
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Re: Data Usage Discrepancy
@ChrisL, Thank you for a quick response. Do you have any documentation on the WAN interference that you are taking into account? I would like to educate myself on what your are explaining to be an 11% or 44 GB difference in what I monitor and yours, or explaining the additional metrics used that you are saying I am not accounting for. Thanks.5Views0likes0CommentsRe: Data Usage Discrepancy
so I have contacted support and gave all my info. I got a few responses back to verify my info again but no communication back. The finally tally amounts for my billing cycle came out to Cox Meter=482GB and my router meter=438GB. This is easily a difference of 44GB you say I used when my personal hardware states otherwise. Again, my router accounted for one extra day so it is actually even less. Seriously, this is no small amount. Is large enough for you to bill extra for if I had gone over 1TB. I do expect a response this time.5Views0likes0CommentsData Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.