mkapos
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Re: Cox stating network overloaded, Scottsdale/Phoenix Arizona
I'm having the same issue down in the Chandler area and I just posted that after 3+ hrs of chat with support that they finally admitted they are having issues but not before trying to blame the whole situation on me and my equipment.7Views1like0CommentsCOX admits they are having slowness issues
After more than 3 hours on twoseparate chats due to my gigablast speed dropping from 800Mbps+ during the day down to 150Mbps every evening and having my daughters zoom meetings drop several time as she's trying to take her college courses form home, the second representative i talked to finally stated that they are having issues across the board with speeds. This is after I performed all the troubleshooting tasks and them initially telling me that the problem was with my gear and they wouldn't send out anybody to look at it. Excerpt directly from the second chat: Message from Agent. Please be advised, that there is also a known issue for slow speeds that is impacting all customers across all markets. I will also make bold notes of this for you on the account to initiate a call back. Message from Agent. We are actively working to have that slow speed issue resolved though. Message from Agent. We know customers are severely impacted. This is from the first chat: I and my supervisor are not convinced of exactly what the issue is. We can not send a technician because the signal levels all look so good and the issue seems to be on your end. But to be safe we would like to get you a new modem just to rule that out as the problem. Are you able to go by a Cox Solutions store tomorrow and swao modems? As you can see, instead of admitting that the issue even existed, the technician was instructed by his/her manager to tell me, the customer, that it was my fault. Not until I mentioned that I would have My question to everyone out there on Cox and to Cox itself is two fold: Is anyone else experiencing this on their connections, specifically in the evening time. Why doesn't Cox post on their support website that due to the Coronvirus and the impact it is having in regards to everyone being home and online, they are experiencing congestion on their network which could impact customers speeds. Is it not worse to have it found out that you are hiding information from your customers and flat out blaming them for the issues instead of being honest to your customer base? Very disappointing as personally I'd rather stay with a company that is having issue but being honest with it rather than a dishonest one. Just makes you wonder what else they are lying to everyone about. Thanks for listening.1.5KViews0likes4CommentsUnable to use unlimited online backup
Hi, So I have the CoxUltimate High Speed Internet package that comes with "unlimited" online backup/storage. So this month I decided to take advantage of this provided feature and subsequently received an email saying I have gone over my data usage for the month. After talking to support I was informed that by utilizing this feature, which is included with my package, any data I transfer to the online backup counts against my data usage for the month. So I must ask the question, what is the use of having unlimited online storage if I'm limited to how much data I can upload/download to this storage. This is a catch 22 situation which I feel is unfair. Cox can offer and send me emails about this great new feature I have with my package but then turn around and penalize me for using it. I would like to understand how Cox can provide a service but not allow us to use it. Thanks!2KViews0likes0Comments