ContributionsMost RecentMost LikesSolutionsConstant Delay Reaching Tech Support With Uninterruptable PPV Commercials Two years later and nothing has changed. I call Cox for tech support and before I can get connected to somebody who can help me I have to listen to an interminable, uninterruptable commercial for your latest PPV event. I don't give a **** about Cox PPV; never use it, never will. But even when I know which button to push to get connected to the support line I need, pushing buttons does no good. The commercial goes on and on to the bitter end of its annoying hype. Look, I get it; Cox sees Customer Service as a captive audience for high pressure hype. But when the Customer knows which button to push to get the needed Customer Service, and has zero interest in the product/event being hyped, at least let the tone making a valid menu selection interrupt the commercial message. Forcing Customers seeking Service to listen to your endless hype all the way to the end will lose you more sales than it makes in the long run. Wake up. And OBTW, please give a RESPONSIVE ANSWER to this complaint -- either apologize for engaging in this despicable practice and pledge to cease OR meet Customers seeking Service halfway by allowing a valid menu selection to interrupt the Commercial OR admit you are unrepentant and plan to continue abusing the captive audience on your Customer Service line with business as usual. Which is it? You have posted enough evasions (.. we are sorry YOU had a problem with our service (but not sorry we did it). Re: NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE? Customers have been asking (demanding) this award-winning robocall blocking technology (NoMoRobo) since 2014 on this forum. You guys have been passing this input along to management for three years, and Cox management has been stonewalling for three years. Cox provides the necessary technology to Cox Business customers, but refuses to provide it to Residential phone customers. Cox management is unable or unwilling to even tell customers their plan and schedule for implementing the technology needed by NoMoRobo (Simulring), implying there is no plan to EVER give residential customers effective relief from robocalls. The "solutions" Cox offers to combat robocalls are entirely worthless. Block 30 numbers? How does that help when I get more than 30 robocalls in a week and I don't know the caller's number in advance? Anonymous call rejection is equally worthless -- robocalling spammer are smart enough to send a fake CallerID. NoMoRobo is an award winning solution that not only works fabulously, but is FREE. So why has Cox management stonewalled NoMoRobo for three years while every other major telecommunication provider (even Time-Warner) has gotten on board? My daughter and my best friend have both switched to DirectTV-ATT and love it. ATT supports NoMoRobo, and the DirectTV-ATT bundle is cheaper than the equivalent Cox bundle. I have been with Cox for 30 years, and I could live with the promotional cost difference; but I am fed up with Cox brushing off customer feedback on NoMoRobo. If you can't tell me Cox plan and schedule to support NoMoRobo, or an equally effective free service, for residential customers, I'm ready to switch. Cox management better get on the ball or lose market share when Cox customers find out what they are missing (and why) from the internet posts of ecstatic users of NoMoRobo