Mike_Hobbs
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Joined 4 years ago
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Re: Cox Gigablast and Motorola MB8600 modem issues/firmware updates!~
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours. No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based. If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved93Views1like0CommentsRe: Intermittent disconnects with new service, slow speeds overall - SB8200 in Omaha area
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours. No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based. If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved10Views1like0CommentsRe: Internet going in & out
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours. No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based. If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved2Views0likes0CommentsRe: Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours. No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based. If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved0Views1like1CommentRe: Internet drops multiple times a day............ for past 3-4 weeks.....
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours. No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based. If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved .11Views0likes3Comments