ContributionsMost RecentMost LikesSolutionsRe: ARRIS SB8200 Firmware not Updating I have purchased another one, new out of the box and the same thing is happening. The only difference with this modem is that the out of box firmware is newer but it still won’t be update :/ … Hardware version: 6 Current firmware:AB01.01.009.51_080720_183.0A.NSH 11/18/2022 19:25 69010700 4 "SW upgrade Failed after download -Incompatible SW file" 11/18/2022 19:25 69010100 6 What is the current COX provisioned firmware for this modem? Re: ARRIS SB8200 Firmware not Updating Thank you for your reply. Everything on the modem indicates it is SB8200. I even had COX remove it from my account and re-provision it and the same thing is still happening. I did purchase it re-furnished:/ Why would re-flashing it ruin it? Wouldn’t that just reset it to factory? ARRIS SB8200 Firmware not Updating I have recently upgraded my modem to theARRIS SB8200 and the firmware will not update. This happens every time it tries to update. Any ideas? 11/10/2022 03:50 69010700 4 "SW upgrade Failed after download -Incompatible SW file" 11/10/2022 03:50 69010100 6 "SW Download INIT - Via NMS" Hardware Version 6 Current Firmware:AB01.01.009.32.01_122319_183.0A.NSH Thank you.