ContributionsMost RecentMost LikesSolutionsRe: Contour recorded shows are deleted on their own Cox support is unable to fix this issue and many other Contour related issues. All they do is to send a new Contour box and after some time the same issues come up again. I have been a Cox customer for over 25+ years and ever since the Contour boxes were sent out a few years ago the same problems occur. Shows get deleted randomly on their own, remote control and Contour do not communicate, lots of freezes and required restarts. In my opinion the problem is with the actual Contour boxes which is essentially a poorly designed computer with sub par hardware/software/firmware. I have gone through at least 4 Contour boxes in the past few years and they work ok for a while and the same issues come up again. I live in South OC and since Cox is the only cable provider in this region they don't really care since there is no competition unless you go to DirecTV. How can they not address these issues when so many customers are complaining about the same problems all the time??? A complete unpleasant experience having to deal with Cox and its horrible product / customer service. Re: Contour recorded shows are deleted on their own There is not much else they can do. I have reported this several times to Cox support and got no results. The best they can do is ship you another crappy Contour box. They need a complete new solution to their DVR system. If there was another cable provide in my area I would have been long gone. Re: Contour recorded shows are deleted on their own Agreed. Ever since they switched to the new Contour boxes several years ago the experience has been horrible. I think Contour is a poorly designed device, lots of flaws. The best that Cox can do is to ship you a new box which is completely useless. As a company they don't care since they are the only cable provide in South OC. Re: Contour recorded shows are deleted on their own Not sure what this means 'Cox TV is more reliable for recording, playback and live TV.". How do you record without a Contour box? Re: Contour recorded shows are deleted on their own Mine is NOT cloud DVR service Re: Contour recorded shows are deleted on their own The ones that are not manually deleted by me are not listed there. Contour recorded shows are deleted on their own This is not the first time I have seen this but my Contour box deletes recorded shows from time to time on its own. This is not a problem with disk space, its only 24% full and the Contour box was replaced about 2 months ago so its rather new. I am the only person at home and I would not have deleted those movies, they are some of my favorites and do not air very often. This also happened with my previous Contour box. The only thing I can imagine is the Contour software / hardware being at fault. In my opinion it is very unreliable system, lots of freezes and re-boots. I wish there was another cable company available in South OC. I gave up calling Cox support, they can't figure it out and the best they can do is to replace the Contour box which means having to re-program all the favorite shows and loose the recorded ones. Has anyone else had issues with recordings being deleted? Thanks. Re: Cox Contour continues to display NFL scores before the game ends while watching the recording on DVR Problem solved. It had nothing to do with Cox or Contour. It was a setting on the LG smart tv. As I was watching the recording of my new game the alert popped up that the game has started. I pressed the "C" button on the Contour remote and confirmed in the settings that there were no notifications selected for my game so where was this coming from? I found a "Sports App" on the LG tv and apparently I had added my team as a favorite in this app and by default it was setup to show popup alerts on when the game starts, ends and the final score. Similar to the Contour Sports app. So that's why I was seeing the end score while watching the DVR recording. I disabled the popups and removed my team from the favorites. Sorry for pointing the finger at Cox but the suggestions made on this page put me on the right track to resolve this. Thanks. Re: Cox Contour continues to display NFL scores before the game ends while watching the recording on DVR Problem solved. It had nothing to do with Cox or Contour. It was a setting on the LG smart tv. As I was watching the recording of my new game the alert popped up that the game has started. I pressed the "C" button on the Contour remote and confirmed in the settings that there were no notifications selected for my game so where was this coming from? I found a "Sports App" on the LG tv and apparently I had added my team as a favorite in this app and by default it was setup to show popup alerts on when the game starts, ends and the final score. Similar to the Contour Sports app. So that's why I was seeing the end score while watching the DVR recording. I disabled the popups and removed my team from the favorites. Sorry for pointing the finger at Cox but the suggestions made on this page put me on the right track to resolve this. Thanks. Re: Cox Contour continues to display NFL scores before the game ends while watching the recording on DVR I found the setting that you mentioned. I turned off notifications for my team. I will find out if it worked or if i did it right next Sunday. Hope that does the trick. Thanks,