ContributionsMost RecentMost LikesSolutionsRe: Ping plotter results show bad cox hops. *question* Could you help us understand why congestion around say 2pm would still be affecting internet performance nearly 12 hours later, at a time when usage should be relatively low? Even if this is the case, it doesn't mean the poor internet performance is justifiable and leads us to question why Cox's network takes half a day to recover fromperiods of peak usage. I'm BEYOND tired of watching Cox dance around the fact that their HFC network approach, and the fiber-to-coax nodes it relies upon, are ancient. Until they get serious about bringing FTTH to all customers (including Rhode Island), their internet service will be sub-par by modern standards. Not one person I know that uses the 'red check mark' competition as their provider has ever complained about issues with their internet performance. Re: Keep getting internet drops EDIT:SB6183 DOES NOT use the Puma 6 chip. Thank you WiderMouthOpen for the correction. ORIGINAL: Not sure if it's the specific cause, but theSB6183 is known to be flawed. Search "Puma 6 chip" on Google. Re: Wireless Contour Stream Player (Cox TV) usage is being counted towards my Data Usage I want to echo that I was told the same thing by Cox - my Contour 4k Streaming boxes would not count against my metered data usage. If you're saying this isn't the case even for regular live TV viewing (not on demand, Netflix, etc.), then this is very deceitful on their part. I wasn't given an option during my install back in Feb'19 and was told MoCA-type boxes were no longer being issued, despite having coax already wired to all room locations it was desired. I imagine Cox prefers this approach to avoid having to address unique issues with old, outdated coax networks within each customer dwelling. Now they can just connect the incoming coax straight into the internet modem - no splitters, unterminated ends, etc. Despite this one benefit, I had originally pushed back against this due to concern that it would cut into my usable WiFi bandwidth (I try and hard wire as much as possible and ideally reserve WiFi for roaming devices like phones & tablets). Note that here I was told another lie - that my WiFi wouldn't be affected because "these boxes work on a different frequency". It seemed unlikely but still somewhat believable that Cox would be using anything outside standard 2.4 or 5 GHz for these boxes. But then when the tech told me I could use my own mesh WiFi system I knew this was BS since the access point would have to also broadcast on the special frequency used by the streaming boxes.I have one box connected through ethernet and two others on WiFi. The two boxes on WiFi have given me nothing but headaches. On top of all this it would be extremely disappointing to learn that of another disadvantage to these wireless boxes being that they count against your data usage limit. It doesn't seem fair that customers with traditional MoCA-type boxes (like I wanted) don't have this limitation. I would reluctantly be understanding if Netflix and on demand were forced to count towards data usage (note that I've tried to watch thru the Contour box rather than my Apple TV to prevent data usage, despite the Apple TV having better picture/sound... 😕). But I strongly object to traditional TV being metered. We pay for a TV service for a reason. We shouldn't have to pay for the internet service needed to use our TV service on top of that. TV-only customers obviously wouldn't be subject to this penalty, so neither should we. Another concern I had with the Wireless system I was forced into was that our DVR is now "in the cloud" rather than stored locally. Sure there are some small advantages to this, but also many cons; including added stress on what appears to be an overly-strained Cox network. In addition to live TV, I also would have an issue with my cloud-based DVR usage being counted towards my data limit. It wasn't my decision to change to cloud-based storage, why should I pay the consequences for this? Hopefully someone can clarify all of this because this seems beyond an unfair practice by Cox... Re: New Technicolor CGM4331COM Gateway for Cox / Wi-Fi 6 Gateway Thanks for the insight, Bruce. To me, using the Cox issued equipment feels like a reasonable starting point given that they (in theory) should know what equipment will work best with their network. This also forces Cox to provide tech support, which would be forfeited if I replaced it with a 3rd party modem. I don't think the manner in which I use my internet would be considered overly demanding or unique, and therefore would expect the standard issue equipment to be adequate. As I mentioned, the intermittent drop-outs I experience seem to be related to IPv6 and the firewall within the gateway. IPv6 is pretty much standard these days, so it feels like the obligation is on Cox to fix this. I also had a 3rd party Arris modem at my last residence and had similar issues, although I've since learned that this was likely related to the Puma 6 chip set. With that being said, I'm not opposed to investing in a 3rd party modem & router if others have seen improvement by doing so. It would be nice to first ensure I've tried all I can to troubleshoot theCGM4141 I have now. Are there any modems that have users have had a positive experience with? The Motorola MB8600 and Netgear CM2000 seem to be two of the premier options at the moment... New Technicolor CGM4331COM Gateway for Cox / Wi-Fi 6 Gateway I've seen a new Technicolor CGM4331COM gateway mentioned for Xfinity (link below). Does anyone know whether this hardware will also be adopted by Cox in the near future? It seems like Xfinity has already started rolling this new equipment out to customers. Or is there any other updated gateway on the horizon for Cox? To me the Cox network seems to have some serious deficiencies with IPv6. I've seen some evidence that the current CGM4141 gateway may be part of the issue (I see many "FW.IPv6 FORWARD drops" and "FW.IPv6 INPUT drops" that coincide with my spotty internet performance). Coxshould have a new gateway in the works that mitigates this. I imagine they'll need to put out something with Wi-Fi 6 by the end of 2020. While Wi-Fi 6 isn't my main interest, I'm hoping they'll use this as an opportunityto correct the issues with IPv6 and the firewall. Anyone heard anything? https://www.dslreports.com/forum/r32469291-Equip-XB7-Technicolor-CGM4331COM-Arris-TG4482-Wireless-AX-Wi-Fi-6