ContributionsMost RecentMost LikesSolutionsRe: terrible customer service I was able to recover my file. cox could not help, was beyond the scope of what could be done. The next day they received my call. terrible customer service cox is what I've had for 21 years. They just updated our modem, mandatory. First thing I noticed was my new printer app changed on my laptop. Now some printer functions don't work. Then I plugged in both external hard drives to find they were wiped out, cleaned. 500 gig drive was full, and 2 Terra had alot on it before. All gone, over 10,000 pictures that were moms and 8,000 pictures of mine, plus other files. Tried to call tech support to help me get them recovered using "cox complete care" which I pay cox for. As usual, they kept switching me around to different operators, having to repeat myself time and time again. Then they disconnected the phone call and made it where I couldn't call them back. I have cox home phone too. Wouldn't even ring. My 18,000+ pictures were not in any recycle bin, couldn't even load a recovery program, the code was not even in the box to start with to do what I know how to do, as far as coding goes. My family pics from 2004 to 2018 all gone. I know they have a problem with me from past disputes. Re: WHY IS THE CUSTOMER SERVICE CALL CENTER SO BAD? by far the worst call center experience every time I have to call in. I agree 100%. The worst at customer service. I would suggest that you contact The Better Business Burrow. Since cox controls this board and my internet service, I fully expect them to delete this reply and block me from this board. They already blocked me from calling customer service with an honestly valid need of tech support. matsubzero at g mail Re: Voice Remote Control--- You censored my words Thank you for your reply. Re: Voice Remote Control--- You censored my words Why would you even censor it? I pay you, I should not be limited because you choose to not like a word. It's just a word for christs sake... But more importantly, it is censorship.. Are you a book burner too??? ... TY for a reply. Voice Remote Control--- You censored my words I was using my cox remote control voice feature. I spoke the title of a documentary I wanted to see, on YouTube, into the remote. The title is "Animals, ** & Dialogue: Breakfast with Hunter Vol. 2". Then on my TV it said (in print) "I cannot handle commands with that type of language.". I checked my parental controls and made sure they were all 'off'. And they were off. I assume cox has an issue with the word "**"..?.. WHO ARE YOU, cox, to tell me that I can't speak the word "**" into my remote control when my PARENTAL CONTROLS ARE TURNED OFF.!!???!! In this case, WHY EVEN HAVE PATRENTAL CONTROLS when YOU CENSOR my words anyway???!!?? There has not even been a child in my house since I've had cox, and that's been 21 YEARS!!!! I'm 82 years old and typing in that title the hard way, is very hard for me to do......