ContributionsMost RecentMost LikesSolutionsRe: Cox Data Usage Monitoring is Faulty Here we go. I am Digitalsmeg. He and I are one and the same. Sorry for the confusion. Re: Cox Data Usage Monitoring is Faulty I have nothing better to do than be persistent in my search for a resolution. Re: Cox Data Usage Monitoring is Faulty August 14, 2013 On August 13, 2013 DD-WRT reports 2.2 Gb usage and Cox reported 4.38 (oh big surprise. its double) Re: Setting shutoff time on wifi and modem As the previous poster said, there are routers (and router mods - DD-WRT) that allow you to schedule times for access or individual site access. This means you can set a time and day(s) of week to turn off wi-fi and/or to block sites by individual device. As long as your password is a good one, there isn't any way someone is going to turn it all back on, Re: Data usage yeah i moved this to a new thread to bring attention to my proof. http://forums.cox.com/forum_home/internet_forum/f/5/t/2220.aspx Re: Cox Data Usage Monitoring is Faulty One person might be a fluke. I too am happy to see someone else has discovered this discrepancy. I have contacted Cox on three forums (phone Tier 2 support, here and email) and am awaiting a response. I have no problem with the data cap, but I do have a problem with receiving notices and being told I am abusing my service (this was directly from a cox support person) when I have evidence that contradicts this. If anyone else has this problem, please speak up. It's not good that we are being accused of overages when its not occurring. I am not saying this is intentional, but it feels like they are coaxing the numbers to make more people purchase the better plans. Just saying. Looking forward to hearing from Cox on this matter someday. Re: Cox Data Usage Monitoring is Faulty Update August 13, 2013 On August 12th DD-WRT reports 11.4 Gb but Cox reports 3 Gb (25% of my actual usage) I know I shouldn't complain about cox seeing less than what I am actually using but its evidence that the system is faulty and puts doubt on all their other usage reports. I would really appreciate some insight from a moderator. Cox Data Usage Monitoring is Faulty I've noticed this 'double-usage' problem as well and began monitoring my own traffic by installing DD-WRT on my belkin play router. But more so I've just plain noticed the amounts are never close. Before I continue I'd like to point out i have a degree in Electronic Engineering, years of experience in Networking and I make a living as a programmer. So my level of knowledge is advanced. I contacted Cox support Tier 2 a week ago and was told they would look into it and they would get back to me and I am still waiting on a response. The fact of the matter is that my internet usage really hasn't changed over the last couple months while I've noticed a significant increase in what Cox is reporting. You can see my router traffic on my WAN here:http://prntscr.com/1ksuza You can see what Cox is recording here:http://prntscr.com/1ksvc8 Now if you compare the dates, you will notice that cox is reporting almost double of what my router (DIRECTLY connected to my cable modem) reports on most days. But the important fact is the amounts are NEVER even ever close -On the 11th DD-WRT reports 11.4 Gb but Cox reports 19.21 Gb (~ Double) -On the 10th DD-WRT reports 15.9 Gb but Cox reports 8.02 Gb(~ Half) - On the 9th DD-WRT reports 4Gb but Cox reported 7.21 Gb(~ Double) -On the 8th DD-WRT reports 8.7 Gb but Cox reported 16.43 Gb(~ Double) -On the 7th DD-WRT reports 6.2 Gb but Cox reported 11.1 Gb(~ Double) -On the 6th DD-WRT reports 16.6 Gb but Cox reports 32.89 Gb(~ Double) I know these systems are not fool-proof but I also monitor my traffic heavily and quite guardedly. I have encryption on my WAN and MAC-Filtering. I monitor my connections like a hawk. If I had any malware/virus on my computer that was attributed to this usage my WAN would show it. So this isn't a case of people jacking into my network or malicious software sending data into the ether. It's a case of Cox's numbers not adding up to my numbers. The fact that the variations between what my router sees and what Cox sees are by ratios of 2:1 or 1:2 makes it clear that this isn't a case of a few mis-reported Gigabytes . Frankly, I would like to know whats going on and stop being told by support that I've been 'warned' and that I have 'abuse notices' on my account. I've been a faithful customers for almost 10 years now and I think I deserve some answers, not the run-around. Re: Data usage Update August 13, 2013 On August 12th DD-WRT reports 11.4 Gb but Cox reports 3 Gb (25% of my actual usage) I know I shouldn't complain about cox seeing less than what I am actually using but its evidence that the system is faulty and puts doubt on all their other usage reports. I would really appreciate some insight from a moderator. Re: Data usage I've noticed this 'double-usage' problem as well and began monitoring my own traffic by installing DD-WRT on my belkin play router. But more so I've just plain noticed the amounts are never close. Before I continue I'd like to point out i have a degree in Electronic Engineering, years of experience in Networking and I make a living as a programmer. So my level of knowledge is advanced. I contacted Cox support Tier 2 a week ago and was told they would look into it and they would get back to me and I am still waiting on a response. The fact of the matter is that my internet usage really hasn't changed over the last couple months while I've noticed a significant increase in what Cox is reporting. You can see my router traffic on my WAN here:http://prntscr.com/1ksuza You can see what Cox is recording here:http://prntscr.com/1ksvc8 Now if you compare the dates, you will notice that cox is reporting almost double of what my router (DIRECTLY connected to my cable modem) reports on most days. But the important fact is the amounts are NEVER even ever close -On the 11th DD-WRT reports 11.4 Gb but Cox reports 19.21 Gb (~ Double) -On the 10th DD-WRT reports 15.9 Gb but Cox reports 8.02 Gb(~ Half) - On the 9th DD-WRT reports 4Gb but Cox reported 7.21 Gb(~ Double) -On the 8th DD-WRT reports 8.7 Gb but Cox reported 16.43 Gb(~ Double) -On the 7th DD-WRT reports 6.2 Gb but Cox reported 11.1 Gb(~ Double) -On the 6th DD-WRT reports 16.6 Gb but Cox reports 32.89 Gb(~ Double) I know these systems are not fool-proof but I also monitor my traffic heavily and quite guardedly. I have encryption on my WAN and MAC-Filtering. I monitor my connections like a hawk. If I had any malware/virus on my computer that was attributed to this usage my WAN would show it. So this isn't a case of people jacking into my network or malicious software sending data into the ether. It's a case of Cox's numbers not adding up to my numbers. The fact that the variations between what my router sees and what Cox sees are by ratios of 2:1 or 1:2 makes it clear that this isn't a case of a few mis-reported Gigabytes . Frankly, I would like to know whats going on and stop being told by support that I've been 'warned' and that I have 'abuse notices' on my account. I've been a faithful customers for almost 10 years now and I think I deserve some answers, not the run-around.