ContributionsMost RecentMost LikesSolutionsRe: XRE-06014 These Cox techs are idiots. They just follow their scripted menu and if they something fails, they make up a reason. This is NOT the DVR boxes - playback isn't working on the Contour app either. The problem is probably their cloud server. We've had issues for months with playback failures (freezes, sound drops, etc.), and after numerous calls and a couple of tech visits, they finally admit there's and issue and suggest we use OnDemand to watch those programs. Never mind that we're paying for the DVR services we're not receiving. Contour 2 Cloud DVR Playback We upgraded to a Contour 2 system with three boxes just over a year ago. We've had ongoing issues, but in the last couple of month, the issues have worsened. Trying to playback recorded programs is a master class in frustration. We have picture freezes, sound dropouts, or both. More recently, we simply get an error message popping up right in the middle of the program and it crashes out. A technician has come out and said there are issues upstream of the pedestal out in the yard that they were supposed to come look at. Calling back after nothing has changed results in the operator telling us that what I'm describing is a known issue with the Contour 2 and they're working on it. Looking at the forums, it looks like this has been a known problem for quite some time, although the support operator led us to believe it was a recent issue. So what's the real story? And maybe in the interest of customer satisfaction , Cox could have informed us they know about the issue with our service without wasting our time with service calls? One of the techs put a call on hold saying we were in a gated community when that's not the case. No phone call whatsoever. We were forced to reschedule the tech, even though at the end of the day it turns out there's nothing he can do anyway. Re: My cox email is not working. I just switched from my local phone company to Cox internet. Unbeknownst to me until I tried going to the WebMail support is that they've discontinued email accounts for new customers. (https://www.cox.com/residential/support/cox-email-creation-policy.html) As someone who's been in the computing profession for 40 years, it's completely amazing to me that an ISP thinks that's ok.