LooBear
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Joined 11 months ago
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Re: Regular connection drops
Responding to this by recognizing the information in the forum post but the rest of it the same canned response is honestly pretty insulting. " Hi Chris, This is Maria stepping in for Dan. Thank you for your address and for choosing us as your provider. I’m sorry to hear you’re experiencing drops in your connection. I can imagine how frustrating this must be, but we will make sure this gets resolved for you. I am not showing any reports of a network issue currently affecting your area and your modem signal looks good on our end. I am not seeing any signs of the signal dropping. Based on your Forums post I understand that all of your connections are wireless. Wireless connections can be susceptible to a variety of interfering factors including other wireless networks and devices. While WiFi is the most convenient way to connect most of your devices to the Internet, the fastest and most reliable way to connect to the Internet is through a direct wired connection from your device to the WiFi modem. For some helpful tips on how to improve your WiFi connection, please visithttps://www.cox.com/residential/internet/guides/improving-wifi/fixing-slow-wifi.html. If there is no improvement with your connection after viewing these tips then we can schedule a technician to investigate further. Sincerely, Maria Cox Social Media Support Specialist"0Views0likes5CommentsRe: Regular connection drops
Pretty much all of my connections are wireless. I did buy a middle of the road router (Netgear Nighthawk, the same one in my primary home) to see if that would resolve it and my experience didn't change. It wouldn't be viable to run any of the devices (my phones and office computer) that would identify the issue wired.0Views0likes0Comments- 5Views0likes4Comments
Regular connection drops
So, this looks like a pretty common issue with Cox internet. My connection drops for 10 seconds to a minute or two multiple times most hours...double digits daily. I just spoke with Gerard, who claimed to be a supervisor in Cox tech support who after a few minutes of troubleshooting recommended I call the manufacturer for the Cox modem/router. ...Seriously? I call Cox tech support for an issue the forums are flooded with and I'm told I have to call an entirely different company before they'll send a tech out. I called him out on it and asked why that was necessary if I was talking with a supervisor with Cox internet and his response was to pretend the call dropped. "Hello? Hello? Click"--at the very most opportune moment and did not return the call. This can't possibly be Cox protocol. How do I get this resolved without wasting another half day with tech?1.1KViews0likes21Comments
