LokiMa
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EPIX Free Preview June 4-7 2021 Not Working & Tech Support No Help
I noticed in the Contour Menu it showing a free EPIX preview from June 4-7. I tried to access the channels and the On Demand for Epix and none of the programs or movies are showing free to watch. I contacted tech support, thinking maybe my DVR didn't do its update and that is why I couldn't access it. The technician sent a signal to the box and had me unplug it to reboot it (all things I could have done myself). The only other suggestion he gave was to send someone out and possibly end up switching out my Contour box. I told him I did not want to do that and lose all my recordings just for a free preview. I don't understand why they put on there it is a free preview weekend if it actually isn't one. Has anyone been able to access the free preview?1.9KViews0likes7CommentsRe: Wont record
I'm having the same issue. Two days ago, I noticed my DVR wouldn't allow me to set anything to record. Today, it showed all of my set to record shows marked as cancelled and it won't allow me to record anything. I have a service ticket in with a 48 hour wait since two different Cox representatives had no idea what the issue is or how to fix it. Clearly it is something on their end and not the equipment since others are experiencing the same kind of thing. It would be nice to speak to someone that knows what is happening and how to fix it.71Views0likes7CommentsRe: Schedule Conflict
I'm having a similar issue. Two days ago, I noticed my Contour DVR wouldn't allow me to set anything to record. I tried to reboot and restart with no luck. I contacted a Cox representative that told me they had no idea what the issue was. He sent a signal to the box which seemed to correct the issue. I turned it on today to discover that all of my set recordings were now set to cancelled and it would not allow me to set anything to record. I again called Cox and a different representative had no idea what the issue was or how to fix it. He first told me it could be a transmitter issue and then told me it could be an issue with the update. I now have a ticket in to wait for a 48 hour service reply. I have my doubts this is has anything to do with the DVR itself but with something on their end. It would be nice to have access to someone that has an idea on what the actual issue is and how to resolve it.20Views0likes0CommentsRe: Shows Set To Record, But Don't
methos I am having the same issues. Two days ago I noticed my Contour DVR wasn't allowing me to set things to record. I contacted Cox and the representative I spoke with had no idea what the issue was or how to fix it. I had tried restarting & rebooting the DVR, which neither worked. The representative sent a signal to the DVR and that seemed to correct it. Then today, I turned it on to discover every single one of my set recordings were changed to cancelled and I can no longer get anything to set to record. I contacted Cox yet again. This representative had no idea what the issue was. He first said it could be a transmitter issue and then said it could be an update issue. He said he sent a signal to the box, which did nothing. I now have a service ticket in and a 48 hour wait for a response. I don't believe it has anything to do with the box itself but something on their end. It would be nice to speak to someone who has some kind of inkling as to what is going on.44Views0likes2Comments