ContributionsMost RecentMost LikesSolutionsRe: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. Galaxy J7 Sky Pro...probably too downscale to advance the OS? who knows....device works beautifully, never had a problem with it....could use more app memory, but thats just me talking myself into an expensive upgrade of a perfectly good device! Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. I can't reinstall, because Play Store no longer has a version compatible with my device. The answer seems to be I'm screwed. Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. yes. there is "no update available" I'm running Android 6.0.1 Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. When I try to open the app on my device, it hangs out there and then times out. I tried things like restarting my smart phone, restarting my wifi/cable modem, and finally uninstalling and reinstalling. There's no Panoramic app on Google Play Store that's compatible with my device anymore. Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. It is 3 years old, but running Android 6.0.1, which seems like it should not be a problem. Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. I tried the chat feature. After explaining the problem and what I did to narrow things down to compatibility with the updated version, the rep indicated she'd look for a solution for me, and then she bailed after a few minutes and no dice for me. Re: It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. Here's the chat I had with Cox tech-support: Hi! I'm Oliver, the Cox Virtual Assistant. Please type a question below. You can type Live Agent any time to reach one of my human colleagues. Below are a few examples of things you can ask. How do I complete my self activation?What's my balance?I want to order service. Today Message from Visitor. The last update to the Panoramic Wifi Application makes it no longer compatible Message from Bot. I'm sorry I didn't understand what you wrote. Could you please try rephrasing your request? Message from Visitor. problem with the Panoramic Wifi Application Message from Bot. Based on what I understand, here are some options. You can also try entering a new phrase. How do i fix my panoramic WiFiWhy can't I use the Panoramic Wifi app? Message from Visitor. Why can't I use the Panoramic Wifi app? Message from Bot. Make sure you have the following when signing into the Panoramic Wifi app. A mobile device or tablet with iOS version 11.0 or later or Android 6.0 or later. To sign in, use your Cox primary user ID and password. Chat Now Message from Visitor. Chat Now Message from Bot. I'm connecting you with a live tech support agent. Chat started Message from Agent. Hi! My name is Marlene C. and I'm happy to help you. Message from Visitor. Hi Marlene. It appears that Cox updated the Panoramic Wifi App to make my smartphone device unsupported Message from Visitor. This looks to have happened in the last few days Message from Agent. I'm sorry about that and will certainly do some checks for you Message from Agent. Who do I have the pleasure of speaking with? Message from Visitor. My name is John Libbe Message from Agent. nice to meet you John Message from Visitor. same here.....FYI, my device is running Android 6.0.1 Message from Agent. thanks for that info Message from Agent. what exactly happens when you try to sign in to the app? Message from Visitor. I cannot open the app on my smart phone. It hangs up and times-out after a minute or so Message from Visitor. I tried to uninstall and reinstall Message from Agent. thanks for that update Message from Agent. are you able to log on using any other device Message from Visitor. I can use my computer, which works just as before Message from Agent. okay Message from Visitor. Google Play won't offer me that particular app from Cox Message from Agent. I'm taking a look into this for you Message from Visitor. Thanks....FYI...I installed the generic Cox app earlier today, which has broad functionality. (ver. 3.11.0.404) Message from Visitor. That app provides access to Panoramic wifi, and when I selected, it switched me over to Google Play Store to download the Panoramic Wifi Application. That interface actually showed an error message to the affect that my device was not compatible... Message from Agent. that's for that update Message from Agent. also based on the checks done it would appear a thoughyour device is not compatible Message from Visitor. It worked fine until a couple days ago. Can you recommend a work-around for me that won't requirem me to replace my perfectly good and otherwise state of the art device? Message from Agent. some checks Message from Agent. I'm doing some checks Message from Visitor. thanks! Message from Agent. :) 窗体顶端 Your chat has ended; thanks for contacting us. CLOSE 窗体底端 Message from Agent. :) This is what being hung-up on looks like in a chat. It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there. I'm looking for a solution that does not include replacing a perfectly good smartphone.It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there, including mine of course. This post as of January 24, 2021, so I'd say the stunt happened within a few days before that date. I enjoyed the convenience of making adjustments to my home network remotely. Now that has been summarily taken away. Sorry if I don't appreciate that. Solved