ContributionsMost RecentMost LikesSolutionsHow do you remove dmca from an account? Today my internet was turning on and off randomly and The lady i spoke to today said it was due to a dmca back in June. I haven't a clue what she was talking about. i changed my password and am on a different pc from that time. I changed my wifi password in case someone hacked into my network In looking up how to resolve it I went to Copyright | Cox Communicationsbut it gives little info on how to resolve it. Im curious how exactly do you resolve it on your account as i see no button, scanner or anything like that. I noticed my speed has been downgraded to 10 upload and im paying the same I like to stream on twitch and I've had the 100$ package for years. I took a break over the last year for college stuff, come back, and noticed my upload speeds are now half of what they used to be, which tbh 30 was sort of low to begin with. I'm just wondering has cox discontinued a way to get the old speeds(even if its less download!) without having to shell out 150$? 10 upload is pretty bad :( Re: cox still have email support? Tecknowhelp said: Could you try rephrasing the question/statement? I read it several times and I can't understand what you are trying to say. i was in a hurry before work and didnt catch my error, sorry. meant the side bars for cox internet support don't seem to work. i have to email them something involving numbers and it's tough doing that over the phone. last time i did i had to say stuff c as in Charley, ext. cox still have email support? got something involving a lot of numbers that is 5 times easier to email than try to talk over the phone on. they email support side links don't seem to take ya to email support =p Re: if ibuy a gateway off amazon im thinking about this one http://www.amazon.com/ARRIS-SURFboard-SB6190-DOCSIS-Cable/dp/B016PE1X5K/ref=sr_1_3?s=pc&ie=UTF8&qid=1461010753&sr=1-3&keywords=arris+modem&refinements=p_89%3AArris think 200 is the max here. google fiber is coming though in a year or 2 so cox probably will add more speeds by then. think that's good enough for future proofing without paying too much? =p Re: if ibuy a gateway off amazon thx for info will digest and research some of that. i might get a gigabit router because google fiber is coming through here on it's way to NC. have to go with which ever option is cheaper in 2 years hehe. if ibuy a gateway off amazon Have a question about shopping for a modem or gateway. is any gateway/modem compatible with cox or are there certain brands more compatible than others? i called 4 months ago with another issue (slow speeds at peak hours 5 down that took about 4 months to fix) and i heard something about my current modem has 4 of something and is why i get 130 down, which i was fine with, i just wanted the 5 down at peak hours to get fixed lol. anyways just wondering what i should look for when i get a new gateway. main reason im ditching this one is the wireless **. constantly have to hit the wireless button to connect devices to it. have to use a 2ndary router for lot of my phone/tablet devices.anyways figure fix 2 birds with one stone getting a new gateway. just nto sure which one i should get =p SSid not working on my gateway have a cg3000-rg I'm trying to dump my oldout of daterouter and just use my gateways wireless. But have an issue preventing me from doing that. I get a signal on my devices and type in the pw. wont connect however I can connect through WPS. problem is when device powers off, such as a phone, it wont connect again when I boot it back up. only device that is actually to reconnect is my laptop upstairs. rest don't work past powering off. i can reconnect if I start the whole wps process over again. problem is just cant keep running up and down my stairs to connect these devices lol. Probably some setting I don't understand in the settings. to be honest I just really want to type in a password and connect to the internet. Re: slow speeds since the snow okay will do. i thought i copied and past a tid bit from my connection when i was getting 400 ping in lol just now but looking at the time stamp it was the one from before ;( seems to have come back during the night when everything is cold and freezing. while it's a bit better, am getting about 14 now on coxes speed test here is what it says in connections currently. Connection Startup Procedure Procedure Status Comment Acquire Downstream Channel 543000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK ^1/5273177B/RN132003 Security Enabled BPI+ Downstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked Locked QAM256 85 5360 Ksym/sec 543000000 Hz 4.0 dBmV 40.3 dB DOCSIS Locked QAM256 86 5360 Ksym/sec 549000000 Hz 4.1 dBmV 40.5 dB DOCSIS Locked QAM256 87 5360 Ksym/sec 555000000 Hz 4.3 dBmV 40.0 dB DOCSIS Locked QAM256 88 5360 Ksym/sec 561000000 Hz 4.2 dBmV 39.9 dB DOCSIS Locked QAM256 93 5360 Ksym/sec 591000000 Hz 3.9 dBmV 39.7 dB DOCSIS Locked QAM256 94 5360 Ksym/sec 597000000 Hz 4.2 dBmV 40.0 dB DOCSIS Locked QAM256 95 5360 Ksym/sec 603000000 Hz 4.4 dBmV 40.2 dB DOCSIS Locked QAM256 96 5360 Ksym/sec 609000000 Hz 4.4 dBmV 40.0 dB DOCSIS Upstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 38.5 dBmV Locked ATDMA 1 5120 Ksym/sec 23500000 Hz 38.8 dBmV Locked ATDMA 3 5120 Ksym/sec 36500000 Hz 39.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Current System Time:Sun Jan 24 22:13:05 2016 also i'll get a new modem or gate way in time but i want to make sure i can at least get a good solid connection on my gamign pc that's wired 1st. main reason i do ultimate is well currently I'mat about 700 gig for the month on my data useage. thought i'd be overmy limit and seems they have upped the max limit to about2 gigs now. :) Re: slow speeds since the snow Connection Startup Procedure Procedure Status Comment Acquire Downstream Channel 543000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK ^1/5273177B/RN132003 Security Enabled BPI+ Downstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked Locked QAM256 85 5360 Ksym/sec 543000000 Hz 3.9 dBmV 40.2 dB DOCSIS Locked QAM256 86 5360 Ksym/sec 549000000 Hz 3.8 dBmV 39.9 dB DOCSIS Locked QAM256 87 5360 Ksym/sec 555000000 Hz 4.0 dBmV 39.9 dB DOCSIS Locked QAM256 88 5360 Ksym/sec 561000000 Hz 3.9 dBmV 39.8 dB DOCSIS Locked QAM256 93 5360 Ksym/sec 591000000 Hz 3.5 dBmV 39.4 dB DOCSIS Locked QAM256 94 5360 Ksym/sec 597000000 Hz 3.7 dBmV 39.4 dB DOCSIS Locked QAM256 95 5360 Ksym/sec 603000000 Hz 4.0 dBmV 39.4 dB DOCSIS Locked QAM256 96 5360 Ksym/sec 609000000 Hz 4.0 dBmV 39.4 dB DOCSIS Upstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 40.0 dBmV Locked ATDMA 1 5120 Ksym/sec 23500000 Hz 40.3 dBmV Locked ATDMA 3 5120 Ksym/sec 36500000 Hz 39.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Current System Time:Sun Jan 24 18:42:00 2016 on + side i played 2 full games of lol and didn't seem to lag any. bit hesitant to go adc still though. just not getting my speed now. maybe i need to test on my laptop again though. this install of windows is only a week old. nuked everything from malware then upgraded versions to 8.1 and then 10(too much to get into why i did thatfor what I'm trying to fix here lol). also the tech seemed to fix that issue a few years ago. maybe it's coming back. what seemed to fix that back then was i seen cox do some line work(which they did about3 days before having a tech show up). after that myissue was resolved for along time. lastly yeah the wifi is still off. it's weird it's showing up in those logs when it's showing it's off in the options. Think i might change the password or something just in case. :)