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Internet Connection Issues due to recent McAfee update.
Attention Cox High Speed Internet Customers: A recent McAffee-issued software upgrade is causing some Cox customers to lose their internet connectivity. McAfee has since corrected the corrupt file, but you problems may persist. Refer to the following Cox Support Alert to correct the issue. Alert: High Speed Internet Connection Issues4.3KViews0likes3CommentsRe: difficult phone forwarding
MedOfficeMgr, You can also access call forwarding features using the keypad on your phone. You may want to try these Cox.com/Help article solutions: How Call Forwarding Works Call Forwarding Busy Call Forwarding No Answer Call Forwarding Remote Access Selective Call Forwarding0Views0likes0CommentsRE: Cox Security Suite
Spammer Forum: Internet Forum Posted: 7 May 2012 Post Subject: RE: Cox Security Suite Post author: Pat Smith I am in Baton Rouge and last bill on last page shows NEW service to keep computer clean [after one time charge of $99.00!!!!] and McAfee gone. Where is McAfee???????????? IS Cox taking this over?????7Views0likes0CommentsRe: One Time Payment broken
DesertRob, The intermittent issues customers experienced with billing payment and account services have been resolved. However, any successful transactions made today (May 3), may not show up immediately. It could take up to 24 hours for our data services to sync back up, and for today's payments and purchase to be reflected on your account.0Views0likes0CommentsRe: Problem with Motorola HD DVR/Cable Box - Recorded Shows Freezing
Stressed-out, For starters, I'm glad your DVR issues are finally resolved. Second, thank you for taking the time to update this thread with the solution to your issue. Even though it required a Technical Service appointment, the legacy equipment problem you're describing will help educate other customers, and will be very helpful in guiding us to troubleshoot this problem in the future - especially for long-time Cox customers like yourself. We've escalated this thread to our TV product support teams, and we'll be updating our online help, call centers, and field techs with the information you provided. Thanks again!1View0likes0CommentsSTICKY: Information about the Mac 'Flashback Trojan'
The current Flashback Trojan that is targeting Mac users masquerades as an Adobe Flash payer plug-in installer. It has also begun taking advantage of Java.To learn more about how to detect and remove the virus, see our Help/Support Article on Cox.com: Detect Flashback Trojan Malware On Your Mac Computer6.4KViews0likes0CommentsRe: User manuals for VoiceMail
DgtlMxr, Cox.com/Support has lots of articles about Voice Mail, but we've organized them by "How To", "Troubleshooting", and "Helpful Info" to help you browse to the content that is most helpful. You can check out the complete list of our most popular Voice Mail articles here.0Views0likes0CommentsRe: Voice Mail Update (Thursday March 1st)
Quick Tips and Additional Help: To set up your greeting: Access your mailbox Press 3 at the main menu and follow the prompts. To Access Your Mailbox From home, access voice mail by dialing *298 and enter your PIN when prompted OR From home or away, access voice mail by dialing your home number, pressing *5 during the greeting, and enter your PIN when prompted. If you experience an issue when accessing your voice mail, please call the dedicated number 877-897-2470. For complete instructions on using voice mail features and services, visit Cox.com Phone Support0Views0likes0CommentsRe: Voice mail not working
Cox Digital Telephone Customers, As you may be aware, Cox is experiencing a hardware issue with its voicemail platform that is impacting some residential Cox Digital Telephone customers - mainly those on the west coast, including Arizona and Las Vegas. We apologize for the inconvenience and frustration this has caused our customers. We continue to work around the clock with vendors to fully restore the voicemail service. We anticipate the full recovery of customer voicemail information, however the service may remain disabled through the weekend. The issue is isolated to voicemail and does not impact incoming and outgoing calls or other phone features. Please be assured that we are working with the highest level of urgency to resolve this issue.We'll continue to use Cox Forums, Cox.com/Help, Twitter, and Facebook to keep our Digital Telephone customers informed about voicemail issues.2Views0likes0Comments