ContributionsMost RecentMost LikesSolutionsRe: Spam folder missing on Gmail app on phone - Cox not sending it? Actually, it seems to just be this one account, my main email account! The other Cox accounts all have a Spam folder when using the Gmail app! I see no difference in how the accounts are set up in Cox's own settings and the Gmail app setup is very simple: provide the IMAP server settings, username and password. I have no filters set up and all folders have their "Subscribed" option checked in the Cox IMAP settings. Re: Spam folder missing on Gmail app on phone - Cox not sending it? No... because Gmail on the web only accesses gmail accounts, therefore it is impossible to use Gmail on the web browser to access a Cox account. The mobile app works with any POP or IMAP account. When I use the Gmail app on my phone to access Gail accounts I can, of course, access all the folders in the Gmail account. The reason I use the Gmail app to access my Cox accounts, is because it's the only client I've found that works with Cox (mostly) reliably. Outlook and Thunderbird, for example, keep losing connection with the Cox servers. Support for both of those clients say the same thing - Cox removes the security token, which requires setting up the client servers again every time this happens. Re: Spam folder missing on Gmail app on phone - Cox not sending it? Yes. Spam folder missing on Gmail app on phone - Cox not sending it? I read my email on my phone. I rarely (read: never) use Cox's webmail as it's simply not a good format for mobile mail. I use the Gmail app on my phone to read and send email, however, Cox doesn't send the Spam or Junk folders. I have several Cox email accounts and every one of them exhibits this behavior - no spam or junk folder. This is on a clean and fresh installation of the Gmail app on a new Galaxy S21 Android phone. I have gone to the webmail settings and made sure that Spam/Junk is marked as Subscribed in the IMAP settings. This is only important because sometimes email is delivered to Spam/Junk by mistake and I have no way to check those folders. How do we fix this? Re: Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information There's no option to ignore or choose access tokens. You have to supply usernames, passwords, server information (IMAP & SMTP)... But once you've done that to set up your account on Outlook/Gmail apps (on phone and desktop), and selected to save that information, that should be it... You should never be asked again. But when the ISP (Cox) deletes the access token on their server, the email client is forced to reauthorize the account, which is why the client asks for that information again. Access tokens are not something the user gets to see, edit, or decide if they want to use. Re: Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information My software and operating systems are all fully updated. Outlook on the two Windows 10 desktop computers (one Win 10 Pro, the other Win 10 Home) both have the exact same problem. They are both configured correctly and are not set to prompt for login credentials. In fact, when the login prompt comes up, the IMAP server name, my user name, my password and the "Save password" checkbox are already propagated with the correct information. Outlook on my Android phone requests account information every 3 or 4 days, as it seems that's how long the email access token expiration is set to. Re: Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information Phone support is at least actually looking into this. They semi-admitted there might be a problem, since webmail was having difficulties too! Supposedly they're gonna call me back in 24-78 hours.,if they do, that'll be the first time in 20nyewrs they've kept their promise! Re: Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information Now it's happening to my desktop Outlook too! Every time it tries to send/receive email, it asks for my password again, even though it's stored and already completed in the password prompt. Simply pressing enter retrieves my email. Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information I've been a Cox customer for over 20 years. I'm ready to move on. Cox support always has the same answer for every issue I've ever had... "It's not our problem, it's a problem with (insert other ISP, other company, other service)". Let's try this one: I used to use the Gmail app on my Android phone to access my Cox email account. Gmail was set up to use IMAP for its incoming server and SMTP for its outgoing server, just as Cox tells you to configure it. Every few days, the Gmail app would say that I needed to re-enter my password. This became a real pain, so spoke with Cox support, and they said it wasn't their problem, it was a Gmail app problem and I needed to contact "whoever makes Gmail". Yeah, they acted like they'd never heard of Gmail or Google. They said their Webmail works, so it's not their problem. So, now I'm using Outlook. Everything is properly configured and I can send and receive email without problem... Except, you guessed it, every 3 or 4 days, it says I need to re-enter my password! But Outlook prompts me to enter EVERYTHING again (username, IMAP server, SMTP server, passwords etc etc etc). I contacted Microsoft support who told me "The ONLY way this happens, is when the ISP deletes their (Microsoft's) access token." When the access token is removed by the ISP, Outlook cannot log in with the account information previously entered, so it asks for the entire account information again. I contacted Cox support viaonline chat, and was told "It's an Outlook problem. We can't troubleshoot Outlook." It's obviously NOT an Outlook problem, just as it wasn't a Gmail problem before that. Cox is deleting access tokens from 3rd party ISPs. They're doing it regularly, and it causes it's customers problems. Cox's response is to use their Webmail, but using webmail on a phone or tablet is not a viable option. They advertise that their email system is fully compatible with 3rd party email clients, and even give Outlook as an example. Why is Cox deleting access tokens? How can this be resolved? You're about to lose a long-time customer. Re: Cox Disables SSL and Now iPhone Users cannot use Mail app I meant port 587. The above was a typo.