ContributionsMost RecentMost LikesSolutionsRe: Technicians don't know what packet loss is Got it, I can see that I’m getting 43 dB on allchannels under normal conditions but sometimes some channels dip below 40 dB and power levels drop as well, I’m getting about a thousand uncorrectables hourly. Re: Technicians don't know what packet loss is Hi, what do you mean by S2N logs from the modem? I have an SB8200 and I suspect there’s ingress noise on my line. T3 Time-out, RCS Partial Service, SIP DNS Query Failure Can someone tell me what’s going on with my modem logs? I’ve been experiencing content WiFi slowdowns for the past month, this modem was a swap with the same model, it’s a Panoramic WiFi modem. DOCSIS(CM) Events Date Time Event ID Event Level Description 10/4/2018 20:26 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/4/2018 20:26 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/4/2018 20:26 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/4/2018 20:33 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/5/2018 1:26 69010100 6 SW Download INIT - Via NMS 10/5/2018 1:32 69011100 6 SW download Successful - Via NMS 10/5/2018 1:35 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/7/2018 0:57 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/7/2018 15:11 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/7/2018 16:25 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 15:35 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/10/2018 12:33 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/12/2018 11:52 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/13/2018 1:28 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/13/2018 16:32 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/13/2018 18:18 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/13/2018 19:20 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/14/2018 7:32 73040100 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/14/2018 14:16 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/15/2018 15:32 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date Time Event ID Description 10/9/2018 16:00 16 MTA TFTP: Successful 10/9/2018 16:00 26 MTA PROV: Successful! 10/9/2018 16:00 14 Power Supply Telemetry Log - BATTERY MISSING 10/9/2018 16:00 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 10/9/2018 16:00 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 10/9/2018 16:00 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 10/9/2018 16:00 65535 Port Shutdown Procedure Applied to Line 2 10/9/2018 16:00 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS 10/10/2018 4:06 65511 SIP DNS Query Failure 10/10/2018 5:15 65511 SIP DNS Query Failure- Cleared 10/10/2018 6:25 65511 SIP DNS Query Failure 10/10/2018 15:43 65511 SIP DNS Query Failure- Cleared 10/11/2018 4:00 65511 SIP DNS Query Failure 10/11/2018 11:23 65511 SIP DNS Query Failure- Cleared 10/11/2018 21:34 65511 SIP DNS Query Failure 10/11/2018 23:17 65511 SIP DNS Query Failure- Cleared 10/13/2018 16:32 14 Power Supply Telemetry Log - BATTERY MISSING 10/13/2018 16:32 16 MTA TFTP: Successful 10/13/2018 16:32 26 MTA PROV: Successful! 10/13/2018 16:32 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 10/13/2018 16:32 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 10/13/2018 16:32 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 10/13/2018 16:33 65535 Port Shutdown Procedure Applied to Line 2 10/13/2018 16:33 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS 10/14/2018 7:32 14 Power Supply Telemetry Log - BATTERY MISSING 10/14/2018 7:33 16 MTA TFTP: Successful 10/14/2018 7:33 26 MTA PROV: Successful! 10/14/2018 7:33 14 Power Supply Telemetry Log - Temperature Alarm Set to 50 C 10/14/2018 7:33 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 10/14/2018 7:33 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 10/14/2018 7:33 65535 Port Shutdown Procedure Applied to Line 2 10/14/2018 7:33 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS © ARRIS Enterprises, Inc. 2018 All rights reserved. Re: Download speed 1 mbps I also have the DAR1682 showing on my equipment page, this is also called the "Panoramic WiFi". I too have been having problems with this modem, it restarts itself randomly and has slow speeds on boot up, not to mention the boot time sometimes takes 5 minutes or longer each time. I chatted and called support with my problem and they came back with the same reason, "There's too many devices connected", how can there be too many devices connected when i've seen other Cox subscribers have more than 20 devices connected at a time but yet their modem doesn't randomly restarts itself all the time? It's pretty sad that even Tier 2 support told me the same thing.