ContributionsMost RecentMost LikesSolutionsCox Email Delivery Times We have been Cox subscribers for many years and overall are pretty satisfied with the service (TV, phone and Internet). Today, however, email messages that I wrote around 7am and copied my wife on didn't arrive at her computer on the other side of the house until 1 pm. What could possibly cause a 6 hour delay in delivery? Where Are Voice Tools in the Cox Android App? I occasionally want to set my Cox phone service to Do Not Disturb using Voice Tools. I know how to do that on the Cox website using a browser. However, I know that it's possible inside the Cox (not Cox Voice Everywhere) app, because I ended up there by some obscure method one time. Now, however, when I start the Cox app and come in from the top, I have found no way to get back to the Voice Tools settings. I chatted with a Cox rep about this, but she did not know how to do it. Help! SolvedRe: Cox Email Problems - Valid Messages Going to Spam Allan, no error messages are involved with the problems that I have described. If I send a message that goes to the recipient's spam folder, I am not notified. If I receive a message that goes to my Webmail Spam folder, there is no error message - it just sits there until I do something with it (delete it, move it to Inbox or mark it as Not Spam). It seems that it is not possible to write a Webmail filter rule that will move a message from Spam to Inbox. I have written such rules, and they have been reviewed by Cox technicians, who say they look good. Evidently once a message is put into Spam it stays there. --Jim-- Re: Cox Email Problems - Valid Messages Going to Spam I intended this message to be added to the thread entitled "URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread." Is there any way to move it there now? Cox Email Problems - Valid Messages Going to Spam I feel like I have found a pot of gold in discovering this forum discussion. At least someone will listen, and maybe I'll find some solutions. In the past 2-3 weeks (most likely since the 4/24/19 email security rollout) I've had numerous Cox email problems. During that time I have chatted (on the Cox support website) and talked (on the phone) with several first tier support techs and several more techs to whom my case was elevated. I have received no satisfaction toward solving my problems. The most ridiculous response I got from a second tier technician is that anyone with a Cox email address should use ONLY Cox Webmail for sending and receiving messages. After I recovered from the shock of hearing this "advice" I asked about email on smartphones and tablets. The tech's response was that one should log in to Cox Webmail using a web browser on those devices and process email! Here is a brief summary of problems I am seeing. Although I rarely used Webmail in the past, I now keep it open all the time to see what has been moved to my Spam folder, because once it is there, I will never see it anywhere else - it doesn't go from there to an email client. Messages sent to my Cox address from other Cox users often go to Spam. This includes messages sent to me by my wife from the other side of the house and even messages that I have sent to myself! The only exception seems to be a message that I send to myself from within Cox Webmail. Messages from my computer to myself using the eM Client email program or from my Android phone or tablet using the K-9 Mail app go to Spam. Messages sent from my wife's computer using Windows Live Mail or from her iPad using the iOS email program also go to Spam. All of these methods worked successfully for months or years prior to the Cox security update. This is the description of the update posted by Cox on their website. Does it give any insight into all of the problems that are being seen? Cox is enhancing Cox Email security to better protect you, our Cox Email users, and the email you send. As of April 24, 2019, all email sent from a Cox Email address must use TLS 1.0 security encryption or higher. As a result, Cox no longer supports sending email through email clients using SSL security encryption version 3.0 or older. I can deal with the problem of receiving messages that go to Spam by constantly monitoring the Spam folder in Cox Webmail. I fear that many of my contacts with Cox email addresses don't know how to do this or even that they should do this. The more serious problem is with a message that I have sent and assume that the intended recipient has received, only to find out later (or not!) that it was never received. That's more than enough for my initial post here! The problem is so bad that for important email related to an organization I belong to, I've switched to using Gmail. Any suggestions or solutions will be very welcome! --Jim-- Re: Outgoing Email (SMTP) Failure I may have spoken too soon. Still evaluating. I can confirm that two of the three messages that moved from Outbox to Sent have not arrived at their intended destinations. Re: Outgoing Email (SMTP) Failure Good news (I think). Three important email messages that have been sitting in my Outbox since yesterday just got moved to the Sent folder! I think Cox SMTP is up and running. Anybody else see this? --Jim-- Re: Outgoing Mail "Server Offline" Is there a downside to making those changes - particularly if they affect security and privacy? Outgoing Email (SMTP) Failure I am relieved to see that others are having the same problem I am. Yesterday I had a chat session with Cox agent Bryan V, and he confirmed that Cox engineers are working to fix the problem and that it isn't on my end. Today I chatted again, this time with Cox agent Julie V. I was hoping just to get an update on the problem. Instead, she completely misunderstood the problem I was describing, going so far as to tell me that I should contact my email client provider, because it wasn't a Cox problem! My wife and I both have secondary Cox email addresses. We don't use the primary address, even though it exists. My address is the one getting the failure, while my wife's address is working fine (same house and Cox account). I wish there was a place I could look just to get the current status on the problem, but I haven't found such a place. Is there one? Overall I've been pretty satisfied with Cox for many years, but this failure that has prevented me from sending messages for more than a day is getting irritating! --Jim-- Re: Progress Being Made? I received an email message from Cox saying that the problem has been fixed and service has been fully restored. This in incorrect. People calling my phone number get a busy signal rather than a voice mail prompt. When I try to access my voice mail from my own phone I get a busy signal. I have reported this problem to Cox tech support with a phone call. The Cox rep tried to call my phone while I was online with him and got no reply at all - just continual ringing. I hope the problem can be resolved soon.