ContributionsMost RecentMost LikesSolutionsRe: Internet connection keeps dropping On each of the PC and the printer we have seen the message that the "Internet has stopped working" or "is not available" Re: Internet connection keeps dropping We have a UBEE DVW326..... where do I find the signal levels? Re: Internet connection keeps dropping Not at a particular time. We see it on the golf channel, diamondbacks baseball (day or night), HBO etc. The IPAD, Kindle, and Samsung phone all hang as well when they are on WIFI. I have taken the phone and IPAD off WIFI for now. Internet connection keeps dropping This happens on both wireless and Ethernet connections. This happens of my kindle, my Samsung phone, even our wireless printer has failed when we try to print something off the internet. We have had the router replaced twice, the router moved from the TV room to the computer room, about 20 feet away. The router was placed next to the TV at the recommendation of the COX tech. Then the next tech said they only tested over an Ethernet connection, if that worked then everything was good.So we had the router moved and the PC physically connected. Also both TVs pixilate on a regular basis,We have been a COX customer for almost 15 years and have never had this problem before. Since we have moved into our newhouse we have had noting but problems. (over a year) The systems seem to hang and after 15 - 30 seconds it is good again, until the next time. This happens 6 - 7 times a day. When the techs came to the house they saw nothing wrong within or outside the house. We have been in IT for over 30 years and the last time I had this much trouble was when Ethernet first came out. Re: Username Password for the UBEE router I had to reset the router to change the password. Re: Internet going off and on We are seeing the same issue in Mesa, AZ and have had 6 technicians out to the house since it started and they have found nothing. Username Password for the UBEE router What is the default user and password for the UBEE (DVW326)modem/router? I have tried user user. How do I reset the modem if I do not know the username password? Re: Internet connection keeps dropping off We see the same issue here. Cox has replaced the UBEE router twice, they moved the router from our TV room to the computer room and now all PCs are hardwired. Still we loose every thing sporadically. We have a Samsung phone, IPAD, two PCs and a printer and all loose the network connection. We have upgraded to Windows 10 and the PCs still loose the connection. Cox has been out to our house six times since January. They say everything is OK each time they come out this issue is sporadic and when they are here do not see the issue. Re: Need to access my router The router is the default gateway. At least it is on my network.