ContributionsMost RecentMost LikesSolutionsRe: Gigablast Isn't So my issue is somewhat resolved but not because of any help from Cox. I ran a brand new RG6 line direct from my modem to the DMARC. Cox’s DMARC includes a line filter to block TV (no issue there) but then had a splitter that was rusted and falling apart. I removed the splitter and connected directly to the line filter. I rebooted my modem and began testing. Most of the errors are gone and the connection hasn’t gone down once since then. I still see channel errors and speed fluctuations which can be attributed to additional line issues on Cox’s side. A tech visit was scheduled for yesterday to check Cox’s side. I got two text messages saying the tech was on route to my house. No one ever showed up and magically the call status was showing resolved as of this morning. How can the tech resolve a call that they NEVER SHOWED UP FOR?!? I called back in this morning to report this but I got no indication that anything would be done about it. Moral of the story? Fix it yourself if you can because Cox support will not be there to help you. I’m very disappointed to say the least… Re: Gigablast Isn't I completely agree. Unfortunately I've lost faith in Cox as a provider since they lied to everyone about the need for data caps and then rolled them out just to force more money out of customers... then there are situations like yours where they aren't providing the bandwidth they sold you even though they're happy to take your money regularly. All BS aside they've really turned into an AT&T style company... if I didn't have to do business with them right now I wouldn't. I can't wait for Starlink... Re: Cox's Failure to Support Gigablast You might have better luck starting a new thread for this... sorry you're having trouble too. Not sure where your area is but maybe Starlink will become an option for you. I'm on the wait list myself. Re: Gigablast Isn't Cox is probably over subscribing their available bandwidth in your area. Cable is a shared network so whatever bandwidth is available is for everyone in your local loop. If there are more users using more data then your available bandwidth will suffer. Remember, speeds are always quoted as "up to" a certain speed... never guaranteed. Considering my own experience with Cox today and recently I doubt they care about your issue and definitely won't do anything about it... Hell I'm getting < 100Mbps with random disconnects and was told I don't qualify for a tech to come out and investigate... Good luck my friend! Cox's Failure to Support Gigablast First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JP