ContributionsMost RecentMost LikesSolutionsRe: If you have a SB6183 running slower with just 4 channels (seen at http://192.168.100.1) you can get full speed and 8 channels backI am having the same issues. I been trying for over two weeks since upgrading my modem to a DOCSIS 3 SB6183 to get all the downstream channels I am paying for in the premier package. I've had tech guys on site twice and more than a few level 2 tickets. No one seems to know how to get my modem to show more than 4 downstream channels. It doing some internet digging it seems this is a provisioning issues where they need to set it to the right number of channels: http://www.dslreports.com/forum/r29592768-Only-4-downstream-channels~start=30?r=221 and http://www.tinkertry.com/sb6183/ I know I have them available in my area because a cox test modem (CG3000D) showed 8. Anyone know how to get a hold of the right person with the appropriate technical knowledge to fix this? (and no this isn't a bad modem. Over the course of these 2 weeks I've had 6 different modems installed because the cox tech guys said the problem were bad modems...and they all can't be bad...)