ContributionsMost RecentMost LikesSolutionsRe: Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one. You should be aware that Cox tech support is actually also a sales department who have sales goals that they must meet. Therefore, their first response to any problem is going to be that it is your equipment that is at fault and you should buy an upgrade whether you need it or not. If you don't believe me, just take a look at the tons of testimonials from Cox tech support employees about how they didn't expect to have to make sales on the job, or about the unrealistic sales goals. There's even employees saying they got in trouble for being too helpful/technical because it set unreasonable standards for other employees. https://www.glassdoor.com/Reviews/Cox-Communications-Technical-Support-Representative-Reviews-EI_IE4063.0,18_KO19,51.htm Re: Packet Loss occuring many in evening times in New Orleans East area I have good news, and I have bad news. The bad news is that packet loss is almost certainly due to node saturation in your area which can be resolved if the node is upgraded/split, or if internet usage in your area goes down. Realistically, either of those will take would take months to happen and there's nothing you can do to control it. The good news is that this means you don't have to upset about the technician being delayed because there was nothing he could have done anyways. There's almost no chance your packet loss issues are solely caused by a splitter and blaming customer equipment before admitting to any fault is standard Cox practice. If you're lucky, you might not have to wait months if your node is already in the progress of being upgraded/split. There is no way of knowing if this is happening because Cox support is also told to keep this information away from customers since the whole process takes a very long time and can be subject to unforeseen delays. The fastest way I see your issues being resolved is to just switch to another ISP if you live in an area where it's possible. Re: San Diego internet outage since 11:20 am this morning. It;s 4:00pm now, and still no update. When will it be back? This is ridiculous. There's been continuous outages springing up all over southern California for the past week. Any repair estimations you may see on your account dashboard are likely misleading and will auto adjust to a later time estimate, or the time estimate will simply disappear entirely. I would prepare for upwards of a week of lost/degraded service. There will be no compensation unless you proactively contact support. The most you will receive is a prorated reduction in your next bill based on how long the outage lasts, and if it's actually important enough to merit compensation. Re: Split Node I think you're confused as to what a node split is. It's not something that's done for a single house but for an entirearea when the node gets over-saturated. The entire process usually takes at least months, costs tens of thousands of dollars, and involves tons of planning and testing. It's definitely not something you can request to have done. Even if your node is in the progress of being split, their level 1 phone support is told not to reveal anything to the customer, since lots of things can fall through or be delayed. Maybe if you keep escalating and non stop complaining you can get someone to informally tell you about the status of the local node. Even then, you'll have no influence on the outcome. If you do eventually get the node split, your internet issues will almost certainly be alleviated to some extant. Unfortunately, you've wasted the money spent on equipment upgrades, and I'd advise you to switch ISPs if you live somewhere where it's possible. Re: Gigablast - Getting less than 35% of what I'm paying for[deleted]