hero
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Joined 4 years ago
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Re: internet speeds
I had a guy come this past Saturday (6/6). Hooked his personal modem & told me zero feed to the house. Said - 48hrs for Cox to fix due to Covid & that it us important people remain on wifi. No one has come (Tueaday was 48hrs). I reached out to Cox today - they said 7days just to LOOK at maintenance ticket. Needless to say - it’s been a week & i have had zero wifi & have torn through all my AT&T cellular data and paying extra for that (how else do you have calls for work without internet). Such a farce!0Views0likes0CommentsRe: WiFi not connecting to smart TV or roku boxes
Had the same issue - i bought my own modem (stopped renting) and got rid of the panoramic. It affected my network bridge by trying to find the “fastest” server - ha ha. I phoned them up got the new one provisioned - and it was sorted. Panoramic is rubbish!61Views1like2CommentsRe: internet speeds
Oh ok. So you send techs out on a Saturday but that is not a business day? Had to adjust my weekend for your tech but now i have to give you until Wednesday? Just another incompetency from Cox & for me to drain my mobile phone cost & data use. nice one Cox - you really Dont have a clue about customer service. Would love to see you NPS scores!0Views0likes0Comments- 0Views0likes6Comments
Re: internet speeds
I’ve sent emails to that address - i get no reply - what’s the point! It has not been fixed. There is a work order which needs to be placed Since cox needs to go up the telephone poles or lines to fix. I heard a timeline of 24-48hrs - well that has come & gone!1View0likes8CommentsRe: internet speeds
Tech came out - ran a diagnostic through his portable modem - ZERO signal pulling into it. ZERO. T3 time out, T4 time out and fb strength too low for upstream. Why does COX insist there is no problem on their end. i’ve had to use my phone network as a hotspot for 4days now (2 days of work) and with the week starting - i am going to blow up that fee (on top of what COX is charging me for ZERO feed). i would like to know what recovery/retention plan & rebate/credit or discount is in store from these issues! NOT GOOD ENOUGH!1View0likes10Comments