ContributionsMost RecentMost LikesSolutionsRe: Why do I still get ads on my Paramount plus account on contour app? I have a primeum account? Thanks for taking 1.5-hour on-hold hit for us all with Paramount! Hopefully, they will make it a priority to fix this but I'm not holding my breath. FWIW, I emailed Paramount support 2 weeks ago (tomorrow) and have yet to hear back from them. Yesterday, I followed up with an email to the automated response email for the first email ticket and then opened another email ticket referring to the first. Still nothing. Apparently, no one at Paramount's assigned to respond to the support system.:( Re: Why do I still get ads on my Paramount plus account on contour app? I have a primeum account? I am having this same exact problem as are others on at least one other Cox forum thread. Apparently, it'snotan uncommon problem between Cox and Paramount+. For the record, no amount of logging out/logging in or log out/DVR resets/log in or DVR cache clearing makes a difference. The full 4-minute ad blocks are displayed on Cox devices but not on devices connected from the web. I suspect that most, if not all,Paramount+ premium subscribers will have this same issue if they try to view shows on P+ over their Cox Contour 2 device. Please Cox, try andview show on demand from a premium P+ account on a Contour 2 box and see the behavior for yourself. Re: Contour and Paramount+ Thanks, Bruce! I was able to clear the cache. Unfortunately, that didn't do the trick either. It's definitely a Cox problem. The 4-minute ad blocks only happen when I'm viewing from the Cox Contour 2 box. I can view shows on my computer sitting next to the DVR box ad free with the same premium account. But, who wants to watch shows on a 15.6" screen when the 75" TV is right there! There are several of us having this problem so Cox definitely needs to put their heads together with Paramount+ to figure out why their services can't communicate/honor the premium account settings correctly. Re: Contour and Paramount+ Hi Crystal, I just wanted to chime in that I also have this exact same problem. I've emailed support as mentioned above and am waiting back for a response. In the meantime and knowing that support responses can be glacially slow, I thought I'd try clearing the cache on my Contour 2 box. How would I do that? I can't find anywhere in the settings section of my Contour 2 box to do this? I did try logging out, resetting the DVR, and logging back in (multiple times) but to no avail. Help!