GrumpyDuck
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Joined 4 years ago
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Callers cannot hear us
Whether we call someone on our land line or they call us, at some point they cannot hear us at all. We can hear them saying 'hello? hello? hello?' then hanging up. We call them back or they call us back and after explaining what has happened, the phone seems to work fine. Every now and then it would happen again. So, we bought another cordless phone system. It kept happening. Called Cox and tech said the phone line was fine and everything tested great... on their end. Little frustrated now.1.4KViews0likes1CommentGrumpyDuck, let's talk before you get billed for missing equipment
I received this email today. Three years ago Cox sent me a phone modem with no explanation. I put it unopened on a shelf in the basement. A year later a tech was here and worked on our phone. I showed him the modem. He said it wasn't needed and didn't know why it was sent to me... he left it with me. Two years later, I receive this email telling me to return their modem or be charged $122.. I called Cox to verify that the phone modem I had was indeed the one they threatened to charge me $122 if I didn't return it. Luckily, I didn't throw the thing away, after all, I was told by their tech it wasn't needed and he didn't want it. So, I will take time out of my day and drive to Cox store and return something they sent me, wasn't needed, and after three years, threaten to make me pay for it. Anyone else have this problem with Cox? I need to search for another provider.1.4KViews0likes1Comment